Code of Conduct

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Community Manager
Community Manager
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To help you get the most of the Shopify Community please review our code of conduct.

 

Following this code of conduct in combination with the Community Guidelines can help avoid your posts being marked as spam or your account being banned.

 

Search First

 

With over 480,000 posts the Shopify Community contains a lot of information so perform a search before posting since you might find a solution for your question.

 

When searching look for the green checkmark to see if a solution was provided and don’t forget to like the solution if it helped you out!

 

Stay on Topic

 

Avoid posting in unrelated threads. If you need help make a new topic providing as much detail as possible so the community can assist instead of replying in an older thread.

 

Posting in older topics, aka Necroposting

Instead of bumping a topic that's old and hasn’t received any updates in a while consider making a new topic and referencing the older topic within. Repeatedly posting in older topics without value may result in a temporarily ban.

Spam

 

Your post should be submitted once in the most relevant discussion board. Do not submit the same post in several discussion boards as others will see this as spam.

 

Promotional Posts & Contact Me Replies

 

Be mindful when creating new topics to promote a service you are offering as most will see these type of messages as spam. Consider using your signature instead which should be a concise message and can be set within your Profile. To setup a signature click on your avatar in the top right corner followed by My Settings and finally Personal

 

Be mindful of replying with a simple ‘I can help, contact me here’ type of post as other community members will report these as spam. To prevent this add more value to your reply such as how you might be able to help them instead of a simple ‘email me’ only post. Posting the same contact me message in multiple threads may result in your messages being removed as well as temporary ban.

 

Report Abusive, Harassing of Spam Content

 

If you spot abuse, harassment or content that could be consider spam let our community team know so we can remove it as well take action of the account if needed.

To report inappropriate content simply click on the three dots that appear to the top right of any post followed by Report Inappropriate Content.

 

Gaming the System

 

Do not abuse likes, solutions or ranking features found within the community such as creating multiple accounts and/or colluding with others on likes/solutions.

TyW | Community Manager @ Shopify
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