Code of Conduct

Community Manager
Community Manager
536 38 867

To help you get the most of the Shopify Community please review our code of conduct.

Following this code of conduct in combination with the Community Guidelines can help avoid your posts being marked as spam or your account being banned.

Search First

With over 900,000 posts the Shopify Community contains a lot of information so perform a search before posting since you might find a solution for your question.

When searching look for the green checkmark to see if a solution was provided and don’t forget to like the solution if it helped you out!

Stay on Topic

Avoid posting in unrelated threads. If you need help make a new topic providing as much detail as possible so the community can assist instead of replying in an older thread. Feedback that contains speculation or makes assumptions that are not valuable to the topic may be removed.

Mentions Abuse

Avoid mentioning, or tagging multiple community members in an effort to gain more attention as this would be consider spamming. 

Tagging Shopify Staff members who have not participated in your topic for example is not an acceptable use of the Mention feature so the Mentions may be removed via an Edit. 

Posting in older topics, aka Necroposting

Instead of bumping a topic that's old and hasn’t received any updates in a while consider making a new topic and referencing the older topic within. Repeatedly posting in older topics without value may result in a temporarily ban.

Spam including Private Message spam

Your post should be submitted once in the most relevant discussion board. Do not submit the same post in several discussion boards as others will see this as spam.

Do not spam other community members via private message as well. Sending unsolicited messages to multiple users is considered spam and may result in a temporary ban or access being revoked. 

Promotional Posts, Contact Me Replies & Selling a Store

Be mindful when creating new topics to promote a service you are offering as most will see these types of messages as spam. Consider using your signature instead which should be a concise message and can be set within your Profile. To setup a signature click on your avatar in the top right corner followed by My Settings and finally Personal

Be mindful of replying with a simple ‘I can help, contact me here’ type of post as other community members will report these as spam. To prevent this add more value to your reply such as how you might be able to help them instead of a simple ‘email me’ only post. Posting the same contact me or promotional message in multiple threads may result in your messages being removed as well as temporary ban.

Selling a store should only occur via the Exchange Marketplace - posts that are selling stores will be removed.

Report Abusive, Harassing of Spam Content

If you spot abuse, harassment or content that could be consider spam let our community team know so we can remove it as well as take action on the account if needed.

To report inappropriate content simply click on the three dots that appear to the top right of any post followed by Report Inappropriate Content.

Gaming the System

Do not abuse likes, solutions or ranking features found within the community such as creating multiple accounts and/or colluding with others on likes/solutions.


Inappropriate avatars will be removed as well as avatars showing the Shopify brand only as this is reserved for staff members only.

Legal Disclaimer

The information provided in this forum is for informational purposes only and does not constitute legal, financial or business advice by Shopify. You should consult your own attorney or other experts before relying on any information available in this forum. Some of the information contained in this forum is provided by third party users. Shopify is not responsible for such content, and does not approve, verify or otherwise endorse such information. All information in this forum is provided only as general information and may not be accurate, up to date, or correctly reflect the current state of the law or the policies of Shopify or any third party providers. Shopify expressly disclaims all liability in respect of any or all content in this forum.

TyW | Online Community Manager @ Shopify 
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