locked - this shop is not available

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I got completely locked out of my account for absolutely no reason. . I have not received any emails from Shopify regarding it. I have customers ready to pursue legal action because I can't give them details regarding their order (because Shopify locked me out)

I will never use Shopify again. If this is how they treat successful businesses than I will be sure to tell every person I know to not use Shopify again. 

I have invested thousands of dollars into ads, marketing, and product that is already being shipped to some customers. What is the worst-case scenario for this situation??