COVID-19: How it's affecting us & how you can help

8 0 29

Let's face it: COVID-19 is top of mind for everyone right now. How are you thinking / doing / reacting during this time?


I know many on this board are probably more occupied with business continuity plans than giving, but wanted to share information that might be useful to this community.


We’ve been fielding a lot of questions from our customers on the best and realistic ways they can help. This is a critical moment for the business community to pitch in where possible.


Two main areas:

  • (1) Support public health response
    • US focused: CDC Foundation. The Center for Disease Control has tapped the CDC Foundation to: 
      • expand testing and data capabilities to better prevent, detect and respond to COVID-19
      • deploy emergency staffing with the skills required to meet the needs on the front lines at the state and local level
      • fund and deliver critical home essentials, such as food and medical needs to quarantined and isolated individuals
      • develop education and awareness campaigns to advance prevention and reduce stigma
      • build capacity and infrastructure for global response efforts and other immediate needs as they evolve
    • Global orgs:
  • (2) Support vulnerable communities
    • Community foundations
      • Since this is a crisis affecting every community around the world, the role of community foundations has never been more critical. They are probably the best equipped to support a variety of regional needs. If you’d like your business to support COVID-19 relief efforts, supporting your local community foundations is a way to get involved hyper-locally.
    • Local nonprofits
      • Food banks, meals on wheels programs, senior assistance programs, and more. Mass closures of public schools means kids will lose their access to potentially the only meal they receive every day.


Please share your ideas - the above list will be updated to serve as a comprehensive resource.




You can support any of the above nonprofits (or all) through Pledgeling's Give & Grow app. Add a $1 donation for your customers to give at checkout, offer the ability to round-up total purchases to the nearest dollar, or dedicate % of sales of specific products and/or total orders to support these worthy environmental causes. Reach out to me if you have any questions.

5 0 5

Could shopify help small business by temporarily offering the gift card option in the basic pricing option?

It could give a boost to lots of small businesses - and keep them in business and on Shopify...

1 Like
Shopify Staff
Shopify Staff
24 1 35

Hi @TheExtraSmile,


I've noted your commented and have sent it to a couple folks internally to put it on their radar, many thanks!



1 Like
5 0 5

That's great! Thanks!

Community Manager
Community Manager
394 17 358

Hi @TheExtraSmile 


Check out this post that was just published: Gift Card Support Is Now Available on All Plans to Help Small Businesses


Thanks again for your feedback!

TyW | Community Manager @ Shopify
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Shopify Partner
6 0 3

Hi everybody!


I'm from, an advanced gift card and loyalty program provider here on Shopify.


We understand that this is a challenging time for small businesses everywhere, and we want to help where we can! Especially because we know that gift cards and loyalty are crucial for businesses now.


So here is how we would like to help-


1. We are offering an all-new FREE plan that includes creating gift cards and issuing store credit (for returns or any other purpose). With this plan, you can manage your gift cards in our dashboard and easily handle returns or refunds. You can also create a discounted gift card that will encourage your customers even more to purchase the gift card! You can sign up here.

This plan also provides you with a spot in our gift card directory - a page that was created for customers to find gift cards that may interest them, helping you promote your gift card product and expose it to more customers! You can add your brand to the directory here.


2. With Rise, you can create a refer-a-friend program, that we think is perfect for times like these. Have your loyal customers help you by finding new customers that will fall in love with your brand! We have recently opened this feature also on our starter plan :)


3. Rise also provides advanced gift cards that create a personalized and special experience for your customers. They allow customers to write a personal message, send on a later date, and are beautifully designed and branded. This is great to boost the customer's and the receiver's spirit (as well as yours) and make the gift card experience that much better. 


4. We also offer free 30-minute consultations, to help you build a strategy to grow through these times.


We would love to talk to you and hear more about how COVID-19 has affected you and how we can help! 


Please don't hesitate to reach out and contact us at

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