The past few days most all of my hardware/software/service providers have issued e-mailed statements about their company's steps taken to remain operational while in the midst of the current global pandemic. But Shopify seems to be an exception to that rule. In terms of customer support during these tough times it sure would be nice to see the company issue some sort of statement.
Our own company has implemented contingency and continuity plans, so it's a bit surprising no word from one of our main retail software service providers...
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Hi @Greg_Kujawa , thanks for posting and apologies for missing this message!
An email was sent Friday with some more detail and we also launched https://www.shopify.com/covid19.
I hope this helps and thanks for feedback!
TyW | Community Manager @ Shopify
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Shopify, you can do more than what you are offering! You should be a bit embarrassed to still be taking FULL fees from your customers. Most subscription companies are reducing their fees 30-50% for 3 months. You should be on par with this.
Some of things you are offering to help with during this crisis like 'Local pick up' is only available if you have Shopify POS.
or 'Extended Free Trial' - is pretty irrelevant to your paying customers who already have plans.
What are you actually doing to support your customers financially during this time?