Random charges from Shopify

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Tourist
5 0 4

Hi everyone,

 

I have random charges from shopify and cannot get ahold on anyone to solve this problem. I have called and at this point have no answer. Does anyone have any suggestions on how to contact someone to get all these charges looked at?

 

Thank you

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Shopify Staff
Shopify Staff
739 57 90

Hi @Katherine_Janes,

Ted here from Shopify, thanks for reaching out to us! 

I can see that you've been unable to contact our support and I'm sorry to hear this. I know this can be very frustrating to experience but I'm going to email now in regards to your billing query so I can authenticate your account and look into this with you as soon as possible.

To help our merchants receive a faster response, we’ve moved some phone conversations to online chats, email, Twitter and Facebook instead. You should be able to contact us here 24/7 or you can contact our Facebook support here anytime as well if you would prefer. 

If there is anything else I can help you with, please let me know, I'm happy to help!

Many thanks,

Ted | Social Care @ Shopify
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