SHOPIFY deleting products

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Tourist
6 0 3

Since Friday Shopify have systematically started deleting products frommy websites. Ive had a couple of notification emails. Neither say specifically which products and are general 'COVID' emails. So ive had the following deleted

 

Face Masks

Weve always sold these  and now manufacturers have increased prices to more than we used to RRP) so weve passed the increase on...not profiteered

 

Isopropanol Alcohol

Again we have always sold this and also use it as a raw material to manufacture glass cleaner. Before COVID we were paying £0.80 per kg. Since COVID we are paying £3.75 per kg and we buy in 1000ltr IBC's so again we have passed that increase on

 

Hand Sanitiser

We didnt previousely sell this but because of the nature of our buinsee it is easily done but as per the alcohol above costs are higher then prior to COVID

 

Car Care Products

We are the main distributor for a brand of products and Shopify have removed most of them from our website with no reasoning. they are car coatings , wheel cleaners etc and non COVID related and we have been selling at the same prices for 4 years....all removed.

 

Does shopify actually have any guidelines or definitive rulings as it seems they are insisting you cant sell something at more than it was pre-COVID even though costs have increased down the chain and now arejust deleting random items for te pure hell of it. 

 

Can anyone shed any light on this Shopify madness.

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Tourist
9 0 4

I have had a similar experience and it is such a draconion way they are treating paying customers, expecting us to sell at a loss, from what i can see they are not giving us fair play, on one hand they are saying they support selling these products and on the other hand they are deleting them and disabling stores, the mind boggles!

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New Member
2 0 1

Glad to hear it's not just my masks that have been deleted. I didn't get the email and reactivated the products, they seem to still be available.  

 

Masks are a new product for us, and we have sold specialty DME before so not a retail based product, didn't have a shopify store.  I had my account Closed (over 10 years selling) on Amazon.  You can't advertise that you sell masks on Facebook, Google, Craigslist or anywhere else.  Governments are mandating that people need to wear masks in public but no one will allow them to be sold.  Paypal won't let you accept their payment system for masks.  I feel like I am selling Kiddy Porn, we invested in quite a few masks, and just want to liquidate them, but it is becoming impossible to do so.

 

From their policy on this, it seems like we should be able to sell them at a fair price but perhaps not?

 

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New Member
1 0 0
They say there is a shortage of masks and sanitizers yet shopify removes our products so we can't sell them! This is an outrage! We should file a lawsuit against whoever is responsible for removing these products from our websites!
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New Member
2 0 1

I don't know what to tell you, have you contacted Shopify?

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Tourist
6 0 3

Yes on one account 5 days ago and not a single answer from numerous emails sent...completely ignored. They still take my money though .. hmmm

 

On another account i have got someone replying to me at 3am every morning when im asleep. To be fair she is reasonably helpful and we are in discussion but when i pointed something out to her yesterday she noted she had missed that so removed it and then disabled my shopify payments option.....Is there no chance to discuss something rather tna just a damn big hammer coming down all the time.

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New Member
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Shopify is negligence when it comes to product offerings and pricing for COVID 19 solutions. We are a licensed compounding pharmacy, who was contacted by the FDA to produce hospital grade antiseptic  hand sanitizer. A licensed compounding pharmacy asked to help hospitals, medical workers and consumers by our govenment. What did Shopify do? Without any communication. Without a single phone call they shut us down and accused us for price gouging. We sent all the documentation demonstrating the difference between an antiseptic that kills the virus and an OTC worthless product that helps no one. You can pay 4.00 for a worthless product but you can't charge 5.50 for a government issued, FDA and WHO approved formula. They took it on themselves to kill our site.

 

Shopify won't help anyone who is legitimately selling authentic solutions. I am appalled. This is not capitalism It's totalitarianism. 

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New Member
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Same as well here. Received an email saying one or more product has been removed due to Covid blah blah...

But I can't figure out which one's they have been taken down.

 

Every ignoratant sxxx fxxxs think we make multi million dollars out of price gouging covid items.

YES MAYBE only if suppliers and manufactures can supply us well enough.

We barely get few bottles here and there which were backordered since January and February and sell it on regular margin as usual.

 

Whoever the fxdf easily **bleep** out "oh your price is rip off, you are price gouging on ppls health" yeah I understand there are some dumb flxds out there

don't know how business works but shopify? Amazon? Gov't of fkjxing Canada?

You should know how we small businesses are trying to just get by every fcxdf day in this situation. We are the frontliners too.

 

Loss from credit card fees, shippings, buying group surcharges, online shopping fees, Gas, Hydro, Rent

And do you want us to sell it at cheaper than how much we buy? 

DO YOU FDKFSJL WANNA KNOW HOW MUCH A BOTTLE OF 8OZ PURELL AT WHOLESALE NOW? 

WHAT??? IT USED TO BE $2? TWO DOLLARS? HAHA..... WHERE? I WILL PAY YOU $20/BOTTLE IF YOU CAN FIND ONE.

 

So sick of all this.

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