We need to have 2 separate Facebook Pixels on our Shopify store. The first one is installed via settings (by pasting pixel ID), and the second one is hard coded onto the site.
The second pixel is not working on checkout, so is not tracking our purchases. What do we need to do to ensure that both pixels are tracking checkout events?
You'll need to setup the second one to also load and fire the right events on the checkout. Have you done this? The easiest way is to use a pixel app from the store as most support multiple pixels. However, if you're adament on doing this yourself, edit the checkout scripts in settings.