Abandoned Cart emails: not sent

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New Member
1 0 0

Hi there, 

 

I`ve an active abandoned cart Email setup. And we have "abandoned cart clients"

Abandoned Cart clientsAbandoned Cart clients

Abandoned checkout emails by Shopify is active:


is activeis active

This are our settings:

abandoned cart settingsabandoned cart settings

 

All statistics are 0 (ZERO), not one was sent! 

abandoned checkout emails not sendingabandoned checkout emails not sending

So my question: WHY are the emails got not sent?
(Our products ARE IN STOCK!)

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Shopify Staff
Shopify Staff
564 59 108

Hi @hempalaya,

Hyde here from Shopify. That's an interesting question!

It's difficult to diagnose the issue without being able to cross-reference the settings with your orders. We do have a help document about abandoned checkouts here, which provides reasons for why a recovery email might not be sent:20-03-7f5xm-0ljcr


It also points out that your abandoned checkouts page should provide an explanation for why recovery emails were not sent:


20-03-qqlci-dkhry



Another thing to bear in mind is that the Marketing report for abandoned checkouts only goes as far back as November 2019, and I can see that you tried to run a report for the past 365 days. Trying to pull a report for the past year will, therefore, produce no results. 

I hope this helps, however, if your difficulties persist please do let me know.

Looking forward to hearing from you.

All the best, Hyde.

Hyde | Social Care @ Shopify 
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New Member
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Hello Hyde,

I'm having the same issue with abandoned cart emails not being sent and some of the abandoned carts showing in my back end are POS transactions that have been completed. The actual abandoned carts have emails sent to the customers but these POS related ones just sit on my abandoned cart list. Please help.

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