Abandoned Cart emails: not sent

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New Member
1 0 0

Hi there, 

 

I`ve an active abandoned cart Email setup. And we have "abandoned cart clients"

Abandoned Cart clientsAbandoned Cart clients

Abandoned checkout emails by Shopify is active:


is activeis active

This are our settings:

abandoned cart settingsabandoned cart settings

 

All statistics are 0 (ZERO), not one was sent! 

abandoned checkout emails not sendingabandoned checkout emails not sending

So my question: WHY are the emails got not sent?
(Our products ARE IN STOCK!)

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Shopify Staff
Shopify Staff
110 9 14

Hi @hempalaya,

Hyde here from Shopify. That's an interesting question!

It's difficult to diagnose the issue without being able to cross-reference the settings with your orders. We do have a help document about abandoned checkouts here, which provides reasons for why a recovery email might not be sent:20-03-7f5xm-0ljcr


It also points out that your abandoned checkouts page should provide an explanation for why recovery emails were not sent:


20-03-qqlci-dkhry



Another thing to bear in mind is that the Marketing report for abandoned checkouts only goes as far back as November 2019, and I can see that you tried to run a report for the past 365 days. Trying to pull a report for the past year will, therefore, produce no results. 

I hope this helps, however, if your difficulties persist please do let me know.

Looking forward to hearing from you.

All the best, Hyde.

Hyde | Social Care @ Shopify 
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