Hyde here from Shopify. That's an interesting question!
It's difficult to diagnose the issue without being able to cross-reference the settings with your orders. We do have a help document about abandoned checkouts here, which provides reasons for why a recovery email might not be sent:
It also points out that your abandoned checkouts page should provide an explanation for why recovery emails were not sent:
Another thing to bear in mind is that the Marketing report for abandoned checkouts only goes as far back as November 2019, and I can see that you tried to run a report for the past 365 days. Trying to pull a report for the past year will, therefore, produce no results.
I hope this helps, however, if your difficulties persist please do let me know.
Looking forward to hearing from you.
All the best, Hyde.
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