Automatic Discount - Buy X, Get Y Free

New Member
2 0 0

Hi, I tried searching for an answer to my specific problem but I am not finding it.

I created a BOGO promo, buy 2, get 1 free.  I tested it out and it seems to work.  I have to add 3 items to my cart, and 3rd one shows up free.  But as soon as I go to check out, only 2 items show up in the my cart.  And when I complete and place the order, only 2 still show up on my order confirmation.  Why is this happening?

We need to ensure that 3 shows up for the customer AND also for our own Shipping and Invoicing departments.  Why did the 3rd free item disappear?

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Shopify Partner
1125 90 137

Could you please share your store URL so that I can see the actual issue?

Thanks & Regards
Perennial Solution

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New Member
2 0 0

It's hyperchiller.com.

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Are you using an app for the BOGO? Your best bet is to contact support of the app.

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