Hi, I tried searching for an answer to my specific problem but I am not finding it.
I created a BOGO promo, buy 2, get 1 free. I tested it out and it seems to work. I have to add 3 items to my cart, and 3rd one shows up free. But as soon as I go to check out, only 2 items show up in the my cart. And when I complete and place the order, only 2 still show up on my order confirmation. Why is this happening?
We need to ensure that 3 shows up for the customer AND also for our own Shipping and Invoicing departments. Why did the 3rd free item disappear?