Automatic Discount - Buy X, Get Y Free

[patee333]

Hi, I tried searching for an answer to my specific problem but I am not finding it.

I created a BOGO promo, buy 2, get 1 free.  I tested it out and it seems to work.  I have to add 3 items to my cart, and 3rd one shows up free.  But as soon as I go to check out, only 2 items show up in the my cart.  And when I complete and place the order, only 2 still show up on my order confirmation.  Why is this happening?

We need to ensure that 3 shows up for the customer AND also for our own Shipping and Invoicing departments.  Why did the 3rd free item disappear?

[Qualitycheck]

Could you please share your store URL so that I can see the actual issue?

[patee333]

It's hyperchiller.com.

[Josh_Uebergang]

Are you using an app for the BOGO? Your best bet is to contact support of the app.

[adam_bn]

The Gifter app is really good for this. It lets you automatically include another product in the customer's cart when they buy certain products or reach a certain cart value. You can also auto-apply discounts. 

There's also a 5 day free trial to test it out: https://apps.shopify.com/gifter-cart-auto-include