Bing Webmaster Sitemap Failure

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Tourist
9 0 1

Hi,

Has anyone successfully submited their sitemap to bing webmaster?

I have submitted it several times over the last few months and for a long time it was pending. Finally, this past month the status turned to "failed".

I fetched the sitemap as a bing bot and this is what the status comes up as: "Status: The DNS resolution for the host of the url (or the redirected url) could not be resolved."

Anyone else have had this issue? And if so, what have you done to fix it?

Thanks,

Matt

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Tourist
6 0 1

Hi Matt,

 

I am having the same porblem as well, I have reached out to bing multiple times, Shopify, and Godaddy as well. I get the same error its been going on for months. 

Doug Gorman https://ultra45.com
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Shopify Expert
9764 86 1510

What's the url you added for the sitemap?

★ Winning Partner of the Build a Business competition. ★ http://freakdesign.com.au
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Tourist
9 0 1

Bummer. Well hopefully someone will be able to hell us out.

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Tourist
9 0 1

Hi Jason,

The url I used is: https://mountrepublic.com/sitemap.xml

 

This is the same url I've used for Google's search and haven't had any problems there.

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New Member
2 0 0

I am having the same issue with Bing reporting a DNS failure. Google has indexed the site witrh no issues reported.

I have spoken to Bing they say I need to speak with the Domain provider, so I have contacted them (Namesco) and as the domain is forwarded to Shopify there is nothing they can do, so I need to contact Shopify. So I have done that and Shopify say I need to ask Namesco.

Bit stuck on this now and its very frustrating.

The only thing to add to this is I cant see all these different domain providers having the same issue, so the only common thing with all these problems is Shopify.

Hopefully Shopify can assist (have emailed them again) with this or it does limit the exposure the shop will be getting and I may have to consider other options. Not what I want to do with the time I have put into this new shop.

 

 

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Tourist
6 0 1

Status: The DNS resolution for the host of the url (or the redirected url) could not be resolved.

 

Still geetting this error, Had Godaddy work with me on the  CNAME, everything is directed properly but not geting any response from bing. Shopify has told me Im on my own and I should try the forums????

Doug Gorman https://ultra45.com
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New Member
3 0 0

Exact same problem on 2 stores. This appears to be a Bing issue. I am following and will try to help if I find anything (over 20 years IT and Web exp)

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Tourist
6 0 1

FYI I finally heard something from Bing. Waiting on hold with godaddy to see if they can help.

 

Hi Douglas,

 

Hope you are doing good. As per the Engineering team, when Bingbot is trying to crawl the sitemap it is receiving DNS Failure error and the server is blocking the Bingbot from crawling the sitemap. Here is the error message what we are receiving while making an attempt to crawl the sitemap "DNSFailure 5004This status code indicates that the DNS resolution for the host of the URL (or the redirected URL) could not be resolved. This status code indicates that DNS could not be resolved for the URL when the URL timed out." I would request you to check this issue with the server or DNS service provider and ask them to fix the issue with DNS so that Bingbot will crawl the sitemap and it will get submitted to Bing webmaster tool successfully. Once the issue on the server side is resolved, I would request you to please resubmit the sitemap or please let me know as soon as possible so that  I will resubmit the sitemap from my end. Sorry for the delay response because the Engineering took time to find the root cause of the issue. 

 

I hope that the information provided above would be helpful. If you have any follow-up questions or concerns, please let me know as soon as possible so that I would be glad to assist you.

Thank you,

Vivekchandra Awalkar | TECHNICAL SUPPORT ENGINEER
Bing Ads Support | Supporting your needs 24 x 7

Bing Ads - Check Out What's New in the Latest Release!

Doug Gorman https://ultra45.com
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Tourist
6 0 1

Still now clue as to what is happeinging. Godaddy again was no help. I did figure out that when I submit my site map via Bing Bot using http://ultra45.com I get the Re-Direct to Https, and bing is working!!!  However it is once the re-direct poits to the ssl [https://ultra45.com] the problem occours.

Bing Re-Direct

Doug Gorman https://ultra45.com
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