Bing Webmaster Sitemap Failure

Tourist
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One more time, I called shopify, they said there was not problem. Just realized that when bing reads the xml file there is no format on the site map.....

This XML file does not appear to have any style information associated with it. The document tree is shown below.
        

Doug Gorman https://ultra45.com
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New Member
2 0 0

I have not had a response from Shopify since my last email which is disapointing, so currently I am no further forward on this.

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Tourist
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Hi all,

 

Thanks for all the updates. 

As for me, I'm waiting to hear back from Shopify and Bing. But so far no luck with anything.

 

- Matt

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Tourist
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I'm having the same issue.  Bing says it is an issue with my DNS or website is blocking them.  My domain is registered with GoDaddy and I contacted them via chat but they were no help, the guy I was chatting with kept asking me how I wanted him to fix the issue.  I'm still talking to Shopify support, so far they have been trying to help with the issue, but they haven't been able to figure out a resolution to the issue yet.

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Tourist
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@Doug_Gorman wrote:

FYI I finally heard something from Bing. Waiting on hold with godaddy to see if they can help.

 

Hi Douglas,

 

Hope you are doing good. As per the Engineering team, when Bingbot is trying to crawl the sitemap it is receiving DNS Failure error and the server is blocking the Bingbot from crawling the sitemap. Here is the error message what we are receiving while making an attempt to crawl the sitemap "DNSFailure 5004This status code indicates that the DNS resolution for the host of the URL (or the redirected URL) could not be resolved. This status code indicates that DNS could not be resolved for the URL when the URL timed out." I would request you to check this issue with the server or DNS service provider and ask them to fix the issue with DNS so that Bingbot will crawl the sitemap and it will get submitted to Bing webmaster tool successfully. Once the issue on the server side is resolved, I would request you to please resubmit the sitemap or please let me know as soon as possible so that  I will resubmit the sitemap from my end. Sorry for the delay response because the Engineering took time to find the root cause of the issue. 

 

I hope that the information provided above would be helpful. If you have any follow-up questions or concerns, please let me know as soon as possible so that I would be glad to assist you.

Thank you,

Vivekchandra Awalkar | TECHNICAL SUPPORT ENGINEER
Bing Ads Support | Supporting your needs 24 x 7

Bing Ads - Check Out What's New in the Latest Release!


 I got the same response from Bing from my support request with them about it:

 

Hi Brent,
 

Hope you are doing good. After my detailed on this issue, I see that when Bingbot is trying to crawl the sitemap it is receiving DNS Failure error and the server is blocking the Bingbot from crawling the sitemap. Here is the error message what we are receiving while making an attempt to crawl the sitemap "DNSFailure 5004." This status code indicates that the DNS resolution for the host of the URL (or the redirected URL) could not be resolved. This status code indicates that DNS could not be resolved for the URL when the URL timed out." I would request you to check this issue with the server or DNS service provider and ask them to fix the issue with DNS so that Bingbot will crawl the sitemap and it will get submitted to Bing webmaster tool successfully. Once the issue on the server side is resolved, I would request you to please resubmit the sitemap or please let me know as soon as possible so that I will resubmit the sitemap from my end

 

I hope that the information provided above would be helpful. If you have any follow-up questions or concerns, please let me know as soon as possible so that I would be glad to assist you.


Have a nice day!

Thank you,

Vivekchandra Awalkar | TECHNICAL SUPPORT ENGINEER
Bing Ads Support | Supporting your needs 24 x 7

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Tourist
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For the ones having the issue is your www   CNAME in your DNS set to shops.myshopify.com or something else like @ ?

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New Member
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I have the same issue and I have worked for 20 + years in IT. I have a question I have 2 sites failing this way 1 is on Name Cheap and 1 is on GoDaddy. The question I have is are people submitting their sitemaps with the https://www.sitename.com/sitemap.xml or the https://sitename.com/sitemap.xml format I am going to attempt the www method as I have only submitted the other way so far.


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New Member
3 0 0

Also to your question in Namecheap it is shops.myshopify.com. I


@BrentA wrote:

For the ones having the issue is your www   CNAME in your DNS set to shops.myshopify.com or something else like @ ?



Also to your question in Namecheap it is shops.myshopify.com. In GoDaddy it is "shopname".myshopify.com

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Tourist
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Hey all,

So I've heard from bing. Apparently they weren't able to reproduce my DNS failure. They took a look at it and from what they see is that on the back-end bing is able to get to the sitemap, but for whatever reason it isn't getting updated on the webmaster portal. They have manually resubmitted my sitemap and will follow up with me. So far, my website hasn't been indexed so we'll see...

Have you guys verified your domain through bing? 

 

Shopify got back to me as well. So far all they've recommended is (1) to make sure the website is verified on Bing (which it is already) as well as offered a link to purchase a shopify app that can help with verification (don't need it), and (2) to use this forum as guidance (no help there as I'm the one who opened this thread..............).

 

-Matt

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Tourist
9 0 1

@Don_Martin wrote:

I have the same issue and I have worked for 20 + years in IT. I have a question I have 2 sites failing this way 1 is on Name Cheap and 1 is on GoDaddy. The question I have is are people submitting their sitemaps with the https://www.sitename.com/sitemap.xml or the https://sitename.com/sitemap.xml format I am going to attempt the www method as I have only submitted the other way so far.



I've submitted both. Both have been pending for a while and now since bing manually resubmitted recently I'll be waiting longer. Once something changes, I'll let you know.

 

Supposedly, you should submit the one which is your primary domain. Mine is www.sitename.com so I should submit https://www.sitename.com/sitemap.xml. Previously, I had sitename.com. 

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