Can’t delete google merchant account

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New Member
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Suspended for policy violation so tried to fix issues didn’t work, now Google Merchant Center Website URL claim lost. They said I could try set up another account so I did , was suspended again for misrepresentation on new account. Probably not a good idea to set up another account as I know there are still a number of other issues with my products i need to fix however Im lost with everything else, perhaps its my lack of stock or copied descriptions from suppliers, or I do not have address only email and phone. But in the meantime i cannot delete these accounts as they said they are sub accounts but I do not know what is the main account as I am the only user and there seems to be no way to see parent account. Please any advice would help I’m totally confused and frustrated  trying to sort this out! 

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Shopify Partner
539 14 105

1) Never create a new account, there is nothing a new account can resolve that the original one can not already do. Create a new account is called circumventing policy violation. Please provide me with Google's case ID, and I will report the wrong advice you have been given to my community managers at Google Community.

There could be many reasons, I recommend having a look at the following policies:

 

The most common issues are:

 

You can ask Google for specific examples of policy violation. To do so ask here and check the box, I need more info : https://support.google.com/merchants/contact/suspended

If Shopify created the accounts, via the built in app, only Shopify can delete the accounts. My recommendation is to always use the original account.

Hope this helps.

I'm a Google Shopping Specialist & a Google Ads Platinum Product Expert (Only a hand full of Platinum experts in the world!)
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New Member
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Thank you very useful information. The exact wording from Google wasps below which I read as set up a new account. Obviously know now it was a bad idea. 

 Despite all that, we would like to share, if you want you can try to create a new account but we cannot comment if that will also work fine or not. We are sorry to inform you that we cannot specify the policy.

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