Suspended for policy violation so tried to fix issues didn’t work, now Google Merchant Center Website URL claim lost. They said I could try set up another account so I did , was suspended again for misrepresentation on new account. Probably not a good idea to set up another account as I know there are still a number of other issues with my products i need to fix however Im lost with everything else, perhaps its my lack of stock or copied descriptions from suppliers, or I do not have address only email and phone. But in the meantime i cannot delete these accounts as they said they are sub accounts but I do not know what is the main account as I am the only user and there seems to be no way to see parent account. Please any advice would help I’m totally confused and frustrated trying to sort this out!
1) Never create a new account, there is nothing a new account can resolve that the original one can not already do. Create a new account is called circumventing policy violation. Please provide me with Google's case ID, and I will report the wrong advice you have been given to my community managers at Google Community.
There could be many reasons, I recommend having a look at the following policies:
The most common issues are:
You can ask Google for specific examples of policy violation. To do so ask here and check the box, I need more info : https://support.google.com/merchants/contact/suspended
If Shopify created the accounts, via the built in app, only Shopify can delete the accounts. My recommendation is to always use the original account.
Hope this helps.
Thank you very useful information. The exact wording from Google wasps below which I read as set up a new account. Obviously know now it was a bad idea.
Despite all that, we would like to share, if you want you can try to create a new account but we cannot comment if that will also work fine or not. We are sorry to inform you that we cannot specify the policy.