Can’t delete google merchant account

EmmanuelFlossie
Shopify Partner
917 35 202

Simply contact Shopify as per my explanation before. They will be able to close down your account.

I'm a Google Shopping Specialist a a Google Ads Platinum Product Expert (Only a hand full of Platinum experts in the world!) and a Google Premier Partner
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avidXL
New Member
1 0 0

I am having the same problems, I changed my website domain in Shopify in April and tried to add my existing Google Merchant and Ad accounts to Shopify, I had multiple issue to start with, claim the domain, No returns policy, etc, etc, so many issues I set up a new merchant account only to now be suspended for misrepresentation. HELP

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EmmanuelFlossie
Shopify Partner
917 35 202

The shopify app that is free to use, is not a great app at all. It creates bad practices such as not checking policies prior to setup and assume the Shopify app can safely get you all up and running.

As you are suspended, I recommend you read this: https://community.shopify.com/c/Ecommerce-Marketing/Checklist-Suspended-Google-Merchant-Center-Accou...

I'm a Google Shopping Specialist a a Google Ads Platinum Product Expert (Only a hand full of Platinum experts in the world!) and a Google Premier Partner
Need Premium Data Feed Management Support? Get in touch.
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elexmedia
New Member
2 0 0

Hi Busterandliv,

So you just delete the old-suspended MC account and create a new one that follow the policy very carefully?
Is the new account safe?

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EmmanuelFlossie
Shopify Partner
917 35 202

Never create a new account when your original account is suspended. If you do, you are circumventing policy violation, which is a more serious violation.

Reference: https://support.google.com/adspolicy/answer/6020954?hl=en

I'm a Google Shopping Specialist a a Google Ads Platinum Product Expert (Only a hand full of Platinum experts in the world!) and a Google Premier Partner
Need Premium Data Feed Management Support? Get in touch.
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