We are running into an issue where our Google Analytics isn't tracking sessions from our .com site to the Shopify checkout flow.
Technology we are using:
Flow we are expecting to track with the same session.
As you can see, on step 3, the source of `shopify_forum` drops off and it starts a new session. I know this is due to the `clientId` from GA changing.
I need help getting these actions counted as one session that all rolls up to the same source `shopify_forums`.
Things I have tried:
If anyone out there has insight on how to make this work, please share it!
Hi Cara, did you find a solution for this? I have the exact same problem with our store were we try to connect the buy button visitors (from a subdomain) to the main store. Google keeps seeing them as new visitors from 'direct' when they enter the checkout funnel. Im hoping that you did find the solution!
Basically here's what we do:
When a user visits our site with UTM parameters in the URL, we grab the values of them and store them in a cookie. That cookie stays with them throughout the site and expires after 24h. The user can add items to their cart and once they click the 'checkout' button, we grab the values of the cookie (UTM params) and then pop them onto the end of the Shopify URL.
It seems to be working well for us!
If you need any more help, let me know, I'm happy to walk you through the set up.
A potential problem with this method is the utm parameters won't update if the visitor jumps around and returns to the website via another traffic source. Happens all the time. Or maybe you do update the cookie? But, I suppose it's a trade-off. This is a known issue with Shopify's GA for half a year.
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