Email sign up not completing

lilyblossom
New Member
1 0 0

Hi,

I tried out my email sign up for a newsletter with a different email than affiliated with my shop and I can't get it to complete.  I can fill out the email section, click I'm not a robot, tap on the picture squares indicated and then I get, your answers are incorrect.  Everytime!  Any ideas?  Do I have a wrong setting?

Thanks,

Tracy

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Ava
Shopify Staff
Shopify Staff
891 57 135

Hey, @lilyblossom!

I'm Ava from Shopify, I'd like to help here.

 

Can you post a link to your store so I can test this out? I'd like to see if I'm getting the same error message as you so we can narrow down if it's an error with all customers, or if it's specific to your browser. If you could share the link, I can try some tests for you!

 

Speak soon!

Ava
Social Care | help.shopify.com

Ava | Social Care @ Shopify 
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