FB Pixel CONTENT ID not matching Products ID in Catalogue

ziedigital
New Member
3 0 0

We have built store in shopify and I use Google sheet to upload and update the catalogue product feed in Facebook for advertising purpose, instead of other method like using Flexify.

In the Google sheet, I use sku for id and shopify might use content id for id therefore I am receive matching rate message like this: 

ziedigital_0-1619104310064.png

May I change the feed data only to solve this without touch the installed pixel?

Thanks for your time, and any clue to help.

0 Likes
Niki_S
Explorer
65 5 14

Hi @ziedigital,

have you tried Pixel helper extension? It’s working in Chrome and you can just exactly what id is sent to Pixel.

You will probably find out that it’s a different number to SKU. Check it and them change the ids in your Google Sheet.

 

 

0 Likes
ziedigital
New Member
3 0 0

I replaced the values of ID with shopify content id then 2days later the match rate went back to normal.

while since I updated the loading in single file, I need to lookup the content ids matching the skus (which I used before as ids)

ziedigital_0-1619450443050.png

@Niki_S I tried pixel helper and could not find the way matching the 2 fields: content id (from Shopify) and id (SKU)from loading file.

0 Likes
Niki_S
Explorer
65 5 14

All right, happy to hear that you find the solution! 

0 Likes
EllaBrown2021
Tourist
17 0 2

Have you solved this problem?

0 Likes
ziedigital
New Member
3 0 0
Yes:)
0 Likes