FB Pixel not matching Products with Catalogue (been trying to fix this unsuccessfully)

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Tourist
7 1 2

Hi guys,

 

Been banging my head on this for the last 2 days, hopefully, someone can help me figure out the unchecked checkbox.

 

What I've done:

Created Pixel on Business Manager Account which is tracking data (as shown on print screen)FB Pixel activityFB Pixel activityFB Pixel HelperFB Pixel Helper

Created FB Catalog with CSV data feed, with matching ID's

created catalog manually initially; didn't work.

created catalog trough Shopify integration; didn't work.

Catalog SettingsCatalog Settings
Catalog ProductCatalog Product

Is there anything obvious that I'm missing?
I feel like this should be way easier then what I've been through.

 

Thanks for your reading time, and your help.

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Shopify Staff
Shopify Staff
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This is an accepted solution.

Hi @SergioGP,

 

Paula here from Shopify. Good question!

 

Considering all your screenshots and error presented it looks like you are trying to associate your product catalog with your Facebook Pixel.

 

I must clarify that products catalog is owned by Shopify. This is the behaviour expected when the Facebook channel is connected to any Shopify store! It is not possible (or required) to change the ownership of this catalog.

 

Because of this, the merchant needs to create a separate, self owned product catalog and add a product 'feed' to it instead.

 

 

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You then need to add your feed URL to a new product catalog following these steps:

 

1) Open your FB business manager account then click assets > catalogs:

 

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2) Click ‘create catalog’:

 

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3) Select a category such as ‘e-commerce’: 

 

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4) Select ‘upload product info’ and ensure you own the catalog:

 

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5) View the newly created catalog then click product data sources > add data source > add new product:

 

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6) Select ‘use data feeds’:

 

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7) Select ‘set a schedule’ then paste the feed URL provided by Flexify:

 

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8) You can then connect your Facebook pixel to your catalog by going to event data sources > connect to tracking:

 

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9) Then select your pixel ID from the list of available pixels (ensuring it matches the one that’s been added under online store > preferences in your Shopify account). Then click ‘done’:

 

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After those steps this catalog can now be used for dynamic ad purposes.

 

Hope that helps and don't hesitate to ask should you have any other questions. 

 

All the best, Paula.

Paula | Language Care Advisor @ Shopify
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Tourist
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This is an accepted solution.

Thanks @Paula that worked like a charm.

 

My inside nerd still wanted to know why I didn't work in the first place, and it might help other people to figure it out.

 

So the problem is a simple wording ambiguity.

 

I was trying to match Shopify's given "content_ids" (from Pixel Helper) with the "Content ID" in my facebook catalog.

 

Shopify's "content-ids" matches FB catalog "Content ID"Shopify's "content-ids" matches FB catalog "Content ID"

The solution is that the Shopify's given "content_ids" has to match the "Item Group ID"after.png

"Content ID" is for the product variation number!

 

Anyways it works for me!

I'm still going to set up the Feed trough CSV for easier bulk update.

 

Thank you for you time!
(I appreciate the fact that you also uploaded explanatory pictures like I did)

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New Member
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Hi Sergio, 

 

How did you match the ID's in the first place? 

The id's i get from the pixel and the product catalog are different and i cant seem to figure out how to change one (or the other) to match them like you described in your last message. 

 

Any help is greatly appreciated!

 

Jai

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New Member
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Awesome.. Thanks a lot.

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Tourist
7 1 2

Hi jaihowit,

 

Apologise for the late answer, hope you've either figured it out or that this answer will help you.

 

So to the ID's;

Shopify's product ID you CAN NOT change. You can find out the ID given by Shopify with the help of a browser extension called Facebook Pixel helper.

 

And so your only option is to change the ID where you can.

Which in this case is in your facebook catalogue.

Now, there's a couple ways to do this:>

  • Either by downloading an additional plugin on Shopify like Flexify
  • By creating a CSV datafeed that you upload to Shopify

Let me know if this helped you out.

 

Cheers,

Sergio

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Tourist
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You're welcome!

Glad to hear that it helped you out :)

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New Member
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Hi @Paula 

 

In this case, if the catalogue owner will be Shopify and we are not able to connect a fb pixel to the catalogue, what's the point of creating this catalogue, especially if we are required to create a separate catalogue using Flexify?

 

Can you please kindly clarify this? I've been searching in the forums for a long time but couldn't find a solution.

 

Thanks a lot!

 

Best regards,

Ying ming

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New Member
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Hi @SergioGP 

 

I've done what you've described here, but is still unable to see any "Events with matched content IDs".

 

My Shopify Content ID is already matching the Item Group ID.

 

Appreciate your help, been trying to solve this but couldn't find an answer anywhere.

 

Best regards,

Ying Ming

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New Member
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Hi

 

But where I can find "Item group Id"?

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