Hey there, @spky87!
Thanks for reaching out today. I'm happy to hear that you are interested in taking advantage of the Facebook marketing credit to run some paid ads. Are you still seeing the promotion in the marketing area? If so, do you mind taking a full screenshot of it? If you do not see it, approximately when did you attempt to redeem the offer?
Let me know if this helps!
I'm Aria, a Social Care guru at Shopify.
Facebook determines if you're eligible for the ad credit. At the time you originally see the banner/receive the email, they won't yet know if you're eligible. To find out if you can receive the credit, you need to install the Facebook Marketing app, and connects all 4 accounts (Facebook account, Facebook page, Facebook ad account and Facebook Business Manager). After that, an eligibility process will determine whether you are eligible for the ad credit.
If Facebook determines you are eligible, you will see the following banner below the three Facebook accounts:
You'll then have 30 days to spend the $100. The banner would show a countdown of how many days you have left. The banner would also confirm if you have used the credit towards ads. You'll have 90 days in total to spend all of it. The credit would automatically be added to your Facebook ad account as the primary payment method.
If you have connected all of the accounts and don't see the banner, it means Facebook has determined you are not eligible. Their requirements include:
There is no way to appeal the decision at this time.
Does this help answer the question for you?
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