Facebook Admin rights

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Hello Dear Shopifys's,

I am trying to connect my page to facebook shop. Unfortunately it tells me, that I should be an Admin on my facebook page. I am an admin(see screenshot), Already tried to remove the sale channel, log out from facebook and shopify, tried to add it again, but it doesnt work. Could you please give some suggestions? 

Thank you in advance! Admin.JPGcant choose page.JPG

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Shopify Staff
Shopify Staff
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Hi @DearDirtyShop,

 

Thank you for reaching out and for providing this screenshot. There's a few different reasons why this this message might be appearing, and I'll detail some troubleshooting steps you can consider.

 

The first thing you'll need to consider is that this error can occur if the page in question is less than a week old, or if admin access has been granted less than a week ago. If this is a case, you will want to wait until a week has passed from either the page being created or the admin being set before attempting to connect the page to the sales channel.

 

It looks like you have the admin set correctly, but you will also want to ensure that the page is set as published in your Facebook settings. You'll be able to see this as shown here:

 

19-12-ez9md-r29a4

 

You will also want to check that your page's template is set to Shopping. This can also be found in your Facebook settings.

 

If your settings all seem to be correct but the page still will not connect, please let me know and I'll advise on further troubleshooting steps we can take.

 

Kind regards,

 

Victor | Shopify Social Care

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