Facebook Ads / Paypal Problem

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Tourist
6 0 1

Hi everyone!  I'm running FB ads.  When the customer tries to purchase through the ad using Paypal - they get blocked from logging into Paypal.  (It just shows a circle spinning and eventually times out and asks the customer to input the email address repetitively). 

 

However, Paypal works fine when the purchase is made directly from the store. 

 

This only just started happening the past few days.  But, now I am getting a lot of abandoned carts and customer complaints.

 

Has anyone else had this problem?  Is this a FB ad issue or a Paypal issue?  Any suggestions would be helpful.

 

Thanks in advance!

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Shopify Staff
Shopify Staff
574 77 106

Hi, @cc6,

Hank here from Shopify.

Are you noticing any trends with this, like customers in a certain country, or certain ads? Are you also able to replicate the issue?

Are you able to share a link to your page so I can try it on my end?

If I am able to replicate, this may be something I can escalate to the technical team to find the root cause of the issue.

Let me know, and I will gladly assist you further with this!

 

Hank

Hank | Social Care @ Shopify 
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Tourist
6 0 1

Hi Hank,

 

Thank you for the quick reply.  Luckily, it appears to be working now.  We recently had a sale today that used Paypal.  Hopefully, the issue is resolved.

 

Thanks again for all your help!

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Shopify Staff
Shopify Staff
574 77 106

That is awesome to hear, my friend!

It certainly seems that there were some issues with PayPal yesterday, that appears to be resolved now. Do let me know if you discover anything further!

Have an awesome day, and stay safe.

Hank | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
1 0 0

I guess you can try this: https://www.talktroop.com (disclaimer, I work on the product).

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