Hi,
Shopify disconnected my Facebook page from my Shopify account, and when I try to reconnect it, I get the following errors. I have already double checked that my FB Business Manager is correctly set up (meeting all the requires from Shopify - e.g. admin role, etc.). For some reason my Instagram product catalogue also disappeared, after working perfectly for months. I could however fix this.
Here are the specific errors I need assistance with:
1. When trying to enable the "Facebook Channel" I am asked for for a password to log into the Facebook account of the page, which I do, but then the error below is displayed. The password is correct...
2. When reconnecting my previous Facebook Shop (which was working perfectly and was disconnected by Shopify I suspect), I get the following error:
So all works fine in the connecting process until the above, and then this error message is displayed "Please approve all required permissions"
Dear @MarnitzFabulous
We will be happy to help you in this. If you need help you can contact us.
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