Facebook Pixel Helper (Chrome Extension)

Daniel_O_Brien
Shopify Partner
4 0 0

Hey, 

Just a quick one. I have the Pixel ID setup in Online Store > Preferences. The Pixel section on Facebook shows activity, however when I use the Pixel Helper extension it says that there are no pixels install on my website. 

I'm not sure whether or not this is actually a problem, and I'd love some advice.


Thanks for your help.

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Robert_Kilonzo
New Member
18 0 0

Have you tried manually viewing the source of the page and then searching for your Facebook pixel id? Check a few pages manually and see if you see it. If you don't see it, double check in your Shopify store settings just to make sure it was saved when you added it.

Business Development Manager for OSI Affiliate Software and I’m also the host of the eCommerce Marketing Podcast.
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Daniel_O_Brien
Shopify Partner
4 0 0

Thanks for your help. I've checked the source on about a dozen pages and it there's mention of the Pixel as well as the correct Pixel ID. Is there any reason why the Pixel Helper extension isn't picking up on it? Is this going to be an issue with tracking conversions?

 

Regards,

Daniel

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