Facebook Pixel NOT TRACKING conversions/purchases

New Member
3 0 0

Facebook pixel added using pixel ID, I am running ads and have got purchases but they aren't being tracked by facebook pixel at all.

 

I would've thought the pixel ID integration would have automatically started tracking conversions, but nope (seem to be having a lot of these moments with shopify). Right now I'm probably bleeding money because the pixel isn't using those conversions for optimization. I can't find decent information on how to track the conversions anywhere. Please help.

0 Likes

Hello Datura,

  1. First check whether pixel has been set up properly or not.
  2. Pixel should be properly integrate and active
  3. Also make sure while setting up the campaign, pixel should be active/enabled with respective campaign.
  4. In terms of conversion tracking please check, have you set up the conversion goal (custom conversion) in Business Manager account.
Want to modify or incorporate custom changes on store, Hire us.
If helpful then please Like and Accept Solution .
Email: pallavi@oscprofessionals.com
Skype : oscprofessionals-87
Free Review and advice for sale on store | Shopify Private App | Custom Theme Development | Custom Modifications In To Shopify Theme | SEO & Digital Marketing | Site Speed Optimization | Performance Site Audit
0 Likes
New Member
3 0 0

Hi, steps 1 -3 are already working and the pixel is supposedly active for the campaign. How exactly do I set up a conversion goal for custom conversion, and why isn't there documentation on this anywhere? Isn't adding the facebook pixel ID in preferences meant to automatically track purchases and remove the need to paste code into a conversion page? Otherwise, what does adding the pixel ID into preferences actually achieve if it's not tracking purchases already?

Will adding the code to my checkout page properly track people that arrive on the checkout page but don't successfully pay for the item?

Will adding the code to my checkout page track orders that have previously been fulfilled?

Just so many questions..very confused

0 Likes
Highlighted
New Member
1 0 0
I am having the same problem. Where you able to resolve the problem? Someone please help!
0 Likes