Spent hours searching and watching Youtube videos for a solution and found nothing. Extremely frustrated because I was supposed to launch my site and then FB ads hours ago. I'll use images to make this easier to understand.
I recently tried installing Facebook Pixel onto my new store but it isn't working.
The first time I installed it, I used the Pixel ID method:
I copy and pasted my Pixel ID from the FB Events Manager (and made sure that all 15 numbers of the ID was copied):
I clicked SAVE and tried to send test traffic, but the status was still not active (red dot).
I checked if the pixel was installed correctly by refreshing my website and using the Chrome extension Facebook Pixel Helper:
I thought that maybe it took time for the pixel to integrate into my store so I waited an hour. After an hour, the status finally changed to Active (green dot).
Great. It seems to be working. I tried firing for more data to see if it updated the pixel, but there was no change. I thought it took time so I waited an hour. During this hour I clicked everywhere on my site to hopefully update the pixel. No change after an hour and the pixel stopped updating at all.
I checked Facebook Pixel Helper and it still says that no pixels found. Strange.
So I thought that maybe I had to install the pixel code MANUALLY myself by copy and pasting a code.
I followed the instructions in the picture below:
I copied the code EXACTLY and pasted it into theme.liquid (where the main header should be):
After saving, I checked the Pixel Helper and the Pixel Helper icon finally turned on.
I tried firing for more data to see if it updated the pixel, but there was no change. I thought it took time so I waited an hour. During this hour I clicked everywhere on my site to hopefully update the pixel. No change at all.
The Pixel Helper should also update every time I click on something (like Add To Cart), but the Pixel Helper doesn't update at all.
I checked the Pixel Helper and it said this:
I Googled this error but there was no solution anywhere.
I tried the "Test Events" feature in the Facebook Events Manager, but still no recent activity:
I'm so stumped.
Possible solutions I found online that did NOT work for me:
- Turn off Ad Blocker (I don't even have ad blocker installed)
- Clear browser cache
- Relog Facebook and Shopify
Please help if you can as I am overdue in time. I hope my pictures made it clear.
I sincerely thank you in advance.
John
