Facebook Pixel - Strange pixel loading not from my Business Manager

David_Tong1
Shopify Partner
19 0 8

Hi all,

I recently was debugging my site to figure out some incorrect pixel issues. I cleared out the AdRoll tag which fired a Facebook pixel. I cleared out all of the Shopify Facebook store stuff which I think was firing another pixel. However, I can't for the life of me get rid of the additional Facebook pixel.

The only pixel that should be firing based on my code is : 279027752286433

However, there is an additional pixel firing: 1557523504577894

Can you help me remove this additional pixel as it seems like it is being injected from the Shopify side?

Thanks!
David

vamborabjj.com

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Christine12
Shopify Staff
Shopify Staff
178 0 14

Hey David,

Christine here from the Shopify Guru team - thanks for reaching out!

Is it possible that you have had some customization done to your shop? Perhaps the pixel was placed in somewhere other than your checkout settings?

If I may suggest reaching out to our team by email at support@shopify.com, chat or phone directly so we can take a look at your shop for you :).

When you reach out, please be sure to provide us your shop name, email on the account as well as the last four digits of the credit card you have on file with us, for verification purposes. Once we receive all of that info, we will be ready to dive right in and take a look for you.

Look forward to hearing from you!

Cheers,
Christine - Shopify Guru

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