Facebook Pixel does not connect with my store

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vidarecom
New Member
1 0 0

Hello! Could you possibly take a look at my Shopify and see if I have done anything wrong when it comes to connecting my Shopify to Facebook? it says it is done right but when I try to send test traffic on my Facebook ad manager, nothing seems to happen..

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Tira
Shopify Staff
Shopify Staff
1045 72 170

Hey, @vidarecom.

Tira here.

The community and I would be happy to help. Which of the steps have you tried in this thread so far? Let us know where you are so that we can get you to where you need to be.

Chat soon, 

Tira | Social Care @ Shopify 
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knzoparis
Tourist
3 0 2

UPDATE: So it seems you can only have one pixel source on your store at a time. I played around with settings and eventually went to the Facebook channel > Settings > Data sharing settings. At the bottom I disconnected the "Ads Pixel for Shopify Facebook Ad" and I was then able to pick "Little Bossy's Pixel" which was the one I've been trying to verify. I went back to continue my pixel set up and it picked it up the traffic straight away. So the reason I couldn't connect is because it had created a new pixel on my business manager for me and had already connected to that and you can only track your store with one selected pixel. Very confusing stuff, played around for almost 4 hours to discover this.

 

Hi @Tira , I'm also having trouble connecting my stores pixel. I just can't pick up the traffic when trying to find activity on my domain. I've used my phone with wifi off, I've gotten friends to jump on my website too.

I have a "Ads Pixel for Shopify Facebook Ad" which was automatically created, it appeared after I had added a pixel through Business Settings > Data Sources > Pixels.  I can see that it is active in my Event Manager > Data Sources, and I can see the overview and page views and add to carts etc.

But when I go onto my stores pixel I still need to need to click "Continue Pixel Setup" and it will ask me to send traffic test again. I've been trying to get it to verify for over an hour now. I've tried everything in the thread.

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Tira
Shopify Staff
Shopify Staff
1045 72 170

Hey, @knzoparis

Tira here. I really appreciate that you took the time to do your own research and to share your update here with the Shopify Community. 

That’s right, when using the Facebook Pixel Helper to check your active pixels on your store, you may see more than one pixel on your store. This will happen if a Facebook Pixel has been added to different areas of your store (such as in your theme’s coding, or in your Shopify Admin settings). As a refresher, here’s our help doc on changing and removing your Facebook Pixel.

Cheers,

Tira | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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knzoparis
Tourist
3 0 2

@Tira Thanks for the links. I'm not sure which is the pixel code in the theme.liquid editor.

In my Online Store > Preferences > Facebook Pixel, all I have is a "Set Up Facebook" button. It doesn't show my Pixels there.

But in my Facebook Events Manager I can still see the 2 pixels there for my store.

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Tira
Shopify Staff
Shopify Staff
1045 72 170

Thanks for letting me know, @knzoparis.

It looks like your store doesn't have the pixel added through the Online Store > Preferences page. How did you add your pixel to your store? 

In your first screenshot from your first post, what happens when you click on "Pageview" and "Microdata Automatically detected"? Let me know!

Tira | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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