The community and I would be happy to help. Which of the steps have you tried in this thread so far? Let us know where you are so that we can get you to where you need to be.
UPDATE: So it seems you can only have one pixel source on your store at a time. I played around with settings and eventually went to the Facebook channel > Settings > Data sharing settings. At the bottom I disconnected the "Ads Pixel for Shopify Facebook Ad" and I was then able to pick "Little Bossy's Pixel" which was the one I've been trying to verify. I went back to continue my pixel set up and it picked it up the traffic straight away. So the reason I couldn't connect is because it had created a new pixel on my business manager for me and had already connected to that and you can only track your store with one selected pixel. Very confusing stuff, played around for almost 4 hours to discover this.
Hi @Tira , I'm also having trouble connecting my stores pixel. I just can't pick up the traffic when trying to find activity on my domain. I've used my phone with wifi off, I've gotten friends to jump on my website too.
I have a "Ads Pixel for Shopify Facebook Ad" which was automatically created, it appeared after I had added a pixel through Business Settings > Data Sources > Pixels. I can see that it is active in my Event Manager > Data Sources, and I can see the overview and page views and add to carts etc.
But when I go onto my stores pixel I still need to need to click "Continue Pixel Setup" and it will ask me to send traffic test again. I've been trying to get it to verify for over an hour now. I've tried everything in the thread.
Tira here. I really appreciate that you took the time to do your own research and to share your update here with the Shopify Community.
That’s right, when using the Facebook Pixel Helper to check your active pixels on your store, you may see more than one pixel on your store. This will happen if a Facebook Pixel has been added to different areas of your store (such as in your theme’s coding, or in your Shopify Admin settings). As a refresher, here’s our help doc on changing and removing your Facebook Pixel.
@Tira Thanks for the links. I'm not sure which is the pixel code in the theme.liquid editor.
In my Online Store > Preferences > Facebook Pixel, all I have is a "Set Up Facebook" button. It doesn't show my Pixels there.
But in my Facebook Events Manager I can still see the 2 pixels there for my store.
Thanks for letting me know, @knzoparis.
It looks like your store doesn't have the pixel added through the Online Store > Preferences page. How did you add your pixel to your store?
In your first screenshot from your first post, what happens when you click on "Pageview" and "Microdata Automatically detected"? Let me know!
Thanks for reaching out. Yes, that's correct, by default, each Shopify store will have a password protected page enabled so that you can build your store and keep it private until you're ready to launch. If you want to test your Facebook Pixel, you will need to remove this password page.
Here are the steps to remove your password page:
From your Shopify admin, go to Online Store > Preferences.
Go to the Password protection area.
Uncheck Enable password.
We also have these steps listed in our help doc here: Remove your password protection page.
Once you've removed your password protection page, I recommend taking a look at your store and checking to see if your Facebook Pixel Helper is showing your Facebook Pixels.
If you would like to put your password page back on your store, here are the steps from our help doc: Add password protection to your online store.
We would love to know if this helps!