I just tried to connect facebook pixel with my new store but when I sent a traffic test it comes back with 'no activity yet'.
in my events manager, my status is offline and there is a message that says: We haven't received any activity from your pixel in this time frame.
I followed the instruction properly as last time when I was setting up different facebook pixel to another shop but this time it just does not work.
On my website, the Facebook pixel helper says that there is no pixels are found and it's grey.
Solved! Go to the solution
Did you miss a number and copy the Pixel ID wrong by mistake? Maybe delete and try re-adding the Pixel ID again.
I can understand how it would be confusing that your Facebook Pixel isn’t showing up on your new store, but does on another. Sometimes this can happen if you’re using Ad Blocker on your web browser. If you pause Ad Blocker for your new store, the Facebook Pixel should work again.
What Duanebrown suggested may also work as well!
I also recommend reviewing the steps again from Facebook’s help page to add the pixel to your store: Connect Your Facebook Pixel to Shopify.
Let me know if that helps!
If you are still facing any issue with Shopify facebook pixel you can try trackify X - that help you integrate as many pixels as you want which can be used to track custom events and parameters based on your goals. Also, create catalogs and which automatically syncs with event data on a daily basis which then can be used for Facebook retargeting ads (DPA).
If you are running Facebook Ads then your tracking is the most important part to focus.
Because Data is everything for facebook ads. and all you data is in your pixel.
Your pixel segments your data with events, and every event fires when the traffic performs any action on the website, for example View content means when some one visits your product page so facebook segment that type of audience in the View Content event and allows you to use that segment anyway you want.
now imagine if you can make more detail segments of data, like the visitors who spend more time on your website and also check your customer review, they are 100% more warm then the traffic who just bounce of after landing on your product page.
So i suggest every one to segment your data more and more and try to find the exact set of audience which are converting,
and for that i always use a shopify app called WinAds,
WinAds gives me the advance segmentation in the shape of hyper event like.
So many more segment to make custom audience and new look alike this is a dream come true for facebook marketers do check them out!!
Tira here, from Shopify. Thanks for reaching out, I'm happy to help.
I appreciate you taking the time to disable your ad blockers and to connect your Facebook Pixel to your store. I would love to take a further look to help troubleshoot. Can you please provide your myshopify.com URL here so that the community and I can take a look?
I look forward to hearing from you!
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