Facebook Pixel does not connect with my store

Solved
Highlighted
New Member
1 0 0

Hello @Tira,

 

I'm having the same issue. I updated the pixels, removed my ad blockers, still the pixel light is not green. Please help!! My shopify URL -  tulane-daddy.myshopify.com

0 Likes
Highlighted
Shopify Staff
Shopify Staff
490 31 80

Hi, @HYD.

 

Tira here, from Shopify Support. I'm happy to help.

 

Thanks for reaching out and I appreciate you looking into a number of troubleshooting steps. I took a look at the URL that you provided and I am using the Facebook Pixel Helper from Facebook to check if the pixel is working correctly on your store. I can see that my pixel is showing a green box, which indicates that a pixel has been found on your store.

 

Here's a screenshot of what it looks like:

20-04-yefg4-r8cpg

Can you please take a screenshot of what you're seeing? Are you using the Facebook Pixel Helper to view whether the pixel is working correctly? I did some digging and found that Facebook has some steps to ensure your pixel is working correctly, here: Best Practices for Facebook Pixel.

 

I look forward to hearing from you.

Tira | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Highlighted
New Member
1 0 0

Hello,

 

I experience the same problem. Disabled my adblocker, yet there is no activity registered, which makes it impossible to complete creating the pixel.

loftea.myshopify.com is my URL.

 

No Activity Yet
Last Received: Never

 

Thank you,

Evgenii

0 Likes
Highlighted
Shopify Staff
Shopify Staff
490 31 80

Hi, @JackVegas.

 

Tira here, from Shopify.

 

I appreciate that you've tried some troubleshooting steps. If disabling the ad blocker on your computer didn't have the pixel appear, then I recommend clearing your cache and cookies. Check out our help doc: Supported browsers, to learn how to clear your cache and cookies. 

 

Let me know if that helps!

Tira | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Highlighted
New Member
1 0 1

Thx Dude, I deactivate my adblocker and it worked

1 Like
Highlighted
Shopify Staff
Shopify Staff
490 31 80

I'm glad that I could help, @saoudi

 

 

Tira | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

1 Like
Highlighted
New Member
1 0 1

I had the same problem and eventually realized I wasn't doing the url correctly. Make sure you're doing it as whatever-the-name-is.myshopify.com

1 Like
Highlighted
New Member
1 0 0

Hi Tira,

Thank you for your response.  It was exactly why my Facebook Pixel was not getting activated.

Does this also mean that Facebook Analytics underestimates the actual number of activities?

I know many people who use ad blockers, so their visits will not be capture I presume.

 

Thanks.

0 Likes
Highlighted
Shopify Staff
Shopify Staff
490 31 80

Great question, @Hameddadgour. I'm glad to hear that worked. 

 

If an adblocker is on a customer's computer, it can prevent the pixel from firing and being recognized by the Facebook Pixel Helper. The details of Facebook Analytics would be outside our scope of support. You can learn about discrepancies with analytics software from our help docs: Analytics discrepancies.  

 

I'm curious to see what the community suggests! 

Tira | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes