Facebook Pixel does not connect with my store

Solved
steinbrg
Tourist
6 0 2

Hi @Tira,

 

Thanks for the article. I'll check it out.

 

To share with the community about how I confirmed this I basically went to 'Business Settings' on the Facebook Business Manager site and saw that my pixel went from a 'red light' to a 'green light' which meant it was now Active.

Again, I have no idea what made it Active, I didn't touch it between the time it was Inactive to the time it went to Active. It was like as soon as you checked out my issue the pixel went to Active.

I'm thinking it might have something to do with a 3rd party viewing your Shopify page. In the stage where everyone is getting stuck it says to send 'Test Traffic' and Facebook doesn't recognize it. I'm guessing it recognized 3rd party traffic once someone visited my website. Again this is all just a guess.

Here's the screenshots that confirmed to me that my Pixel was up and working.

Ignore the fact that they're two different Pixel IDs. I tried everything including making multiple Pixels and the one with the 'red dot' is an example of what everyone who is stuck is seeing.

The 'green dot' is what everyone wants to see.

Screen Shot 2020-07-19 at 11.21.50 AM.pngScreen Shot 2020-07-19 at 11.21.40 AM.png

 

Again I wish I had a definitive answer to what fixed it for me but I don't. Just seems like dumb luck. I have my guess on what may have made it work above ^^ but I'm not sure if that's actually what made it work for me or not. 

I personally think Facebook has way overcomplicated the process and probably has a bug on their part they need to fix. It's a shame they don't have someone on their site to help people with this issue. 

 

crepoux90
New Member
1 0 1

Hi @Tira and @steinbrg , 

I am seeing the exact same issue as you were:

- I have set up the Facebook Pixel with the correct instructions for my website (www.leafyclean.shop), 

(screenshot from the Facebook Events Manager)

crepoux90_0-1595293590579.png

(Screenshot from my Shopify dashboard)

crepoux90_1-1595293672970.png

- The Facebook Pixel Chrome Extension shows that my Pixel is set up correctly

crepoux90_2-1595293751338.png

- I have cleared my cache, cookies, changed browser and computer, 

- Yet when I try to "Sent Test Traffic" to my site, it still shows as "No Activity Yet"

crepoux90_3-1595293880043.png

 

@steinbrg , is your advice to just wait? @Tira , would you have any other insights? Could you let me know if you are seeing activity with your Facebook Pixel Chrome Extension? Thank you in advance for your support. I would truly like to not waste too much time on this step...

  

 

Tira
Shopify Staff
Shopify Staff
1119 75 180

Hey, @crepoux90.

Tira here, from Shopify.

I'm sorry to hear that you're experiencing a similar issue and I appreciate you troubleshooting this on your own. I checked your store and I do see that your pixel is active. Here's a screenshot of my Facebook Pixel Helper:

20-07-vc20c-ajw8i

From what I've understood based on the insights of the Shopify Community members here, it sounds like the "No Activity Yet" error on Facebook is resolved after waiting for a period of time. I would suggest giving this some time to appear. Sometimes there can be discrepancies in the reports of other analytic platforms where the results shown are different from one platform to another. Check out our help doc with reasons on why a discrepancy can occur: Analytics discrepancies

If any community members have any tips, please reply here with your insights!

Tira | Social Care @ Shopify 
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cbiddle42
Tourist
7 0 5

I'm having the very same issue. I'm going to try out Steinberg's advice of triggering it from a 3rd party visitor and get back to this thread... Going to implement my pixel then ask a couple people to go to the site and check back tomorrow. If it fires up I'll deduce that for some reason FB's testing event feature is bugged.

UPDATE PENDING!!!

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brandonf19
New Member
2 0 1

@cbiddle42 & @Tira Any updates on the issue? I'm having the same exact issues. I have turned off ad-blockers, disabled all of my extensions, deleted the pixel ID on my shopify store and re-pasted it back in, and nothing has resolved the "No activity yet" issue. I have installed Facebook Pixel Helper and it does confirm that I have One pixel installed onto my shopify store, but my Facebook Business settings say otherwise with a "No activity yet" message.

cbiddle42
Tourist
7 0 5

UPDATE: My pixel randomly connected after just leaving it on the "Send Test Traffic" setup page after trying to send test traffic. I did fiddle around with my site and stuff while the page was up in a separate tab and then I checked back and it connected after ~20 minutes. So that's a good sign! But it doesn't seem to operating properly still. When I try to test events it doesn't seem to work and I've even tried to test events on another computer but it doesn't update. I'm going to just play the patience card because that seemed to work! Will update of course if I start to see success.

 

Unfortunately my pixel is still not firing... What's weird is it seemed to be working just fine when all I had done was connect my FB account via the Shopify Facebook App, but I tried to implement a new pixel and that's when everything broke.

I tried simply going back to exclusively having the pixel come from my Shopify Facebook App but now that doesn't even work.

Now I'm pretty much out of ideas... I'm going to just try to send test traffic to my site all day today and see if eventually it updates... I now have a pixel from my FB-Shopify App connection AND a custom pixel that I'm implemented -- Neither are firing but BOTH say they're working on Facebook Pixel Helper.

I'm concerned it's a bug that needs to be fixed because I can't understand how everything looks perfect from our end but FB just simply can't connect.

This is incredibly frustrating because this data tracking methodology is paramount to a successful e-commerce store so our shops are out there with a broken arm right now. Quite literally unable to be as successful as possible! Really really frustrating.

omzz23
New Member
2 0 0

I couldn't figure out how to get it to work and ended up trying again in 2 days, and for some random reason it worked.

It seems like it may just take time for it to propagate.

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fate
New Member
1 0 0

hi so i dont have an adblocker but it still wont activate and the domain is right iv tested it many times

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brandonf19
New Member
2 0 1

I am currently playing the waiting game, as it seemed to have worked for some of the users on here. I will keep everyone updated if anything happens! 

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jennyherrera19
New Member
1 0 0

I was having the exact same issue. Facebook Pixel Helper was detecting the pixel but Facebook kept showing No Activity Yet. I had to turn my phone's wifi off, navigate to my store, I guess to trigger an outside source. That finally set my Pixel to active.

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