Facebook ads retarget 0 reach

New Member
7 0 0

hi guys... I have started a new facebook retarget campaign with an app in shopify... But after 1 days from started, my reach was 0, why?? Why I have this problem? Please reply me, is so important for me start retargeting, but I don't understund why I had this problems.. Please help me..

67 0 1

Hi Streetdress,

How long has the retargeting pixel been installed in your store? In order for you to have a bigger reach you need a lot of people to visit the page where you have the Facebook pixel installed. 

Then the same people need to log in to Facebook for them to get targeted by it. It may be that you haven't accumulated too many people who have visited your store yet. if you don't have a lot of traffic, that may take some time. 

Best regards,

Ramon Bez
Content Marketing & Growth at Compass.co
The #1 Reporting App in Shopify

Ramon Bez Content Marketing & Growth at Compass.co Compass The #1 Reporting App in Shopify https://apps.shopify.com/compass