Hi! I have an issue with the Facbook Dynamic ads. Everything is otherwise working properly, but if I use a carousel dynamic ad and Facebook should automatically make the URLs based on the product names, then it doesn't work. The issue is that if my product name is Banana Rama for example, then Facebook makes the url as products/Banana+Rama, but my actual url is products/banana-rama. I tried changing the url in shopify and added a plus there, but it still gets changed to a hyphen. So, my only option for the link to work is to change the name of the product to Banana-Rama in the Facebook catalog, but that is just not something i want to do as it looks weird in the ads. Anybody has a solution for this?
What are you using for your Facebook feed? You said "Facebook should automatically make the URLs based on the product names", but that's wrong. Facebook should be using the URLs YOU supply in the feed, which should be pulled directly from your store.
I'm using Facebook Product Feed by Flexify. Regarding the URL, as I understand, for dynamic ads Facebook should make the deep url-s based on the product names. Marked on the screenshot here:
The correct url-s i have in the feed as well and these are also shown in the product descriptions in the catalogue, but the way i understand this logic works is actually based on the product names.