Facebook keeps rejecting my ads

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New Member
1 0 0

Hi, I need help, please

 

I keep getting this error message when ever I make a facebook ad either via shopify or my facebook page.

I currently have the 'facebook marketing' app on shopify and the sales channel 'facebook shop'.

 

I don't know what is the problem. I have viewed the fb policies and I cant see any policies that I am not complying with. I have no way of contacting fb to give me more information of what is going on they just send out a generic message each time which doesn't make sense.

 

ad cant run.PNG

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Shopify Partner
24 1 5

There are two possibilities here:

 

1) You are indeed violating a rule or two but you don't know exactly which one (in most cases this is the situation)/

 

2) You are not violating any rules. If you are 100% following the guidelines, then hit the Request Review button and they will manually review your website.

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Shopify Partner
1013 44 123

Dear Bbrosen,

 

Please share your store url or  product page url for which you are doing ads.

Thanks & Regards
MS Web Designer
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