Facebook keeps rejecting my ads

New Member
1 0 0

Hi, I need help, please


I keep getting this error message when ever I make a facebook ad either via shopify or my facebook page.

I currently have the 'facebook marketing' app on shopify and the sales channel 'facebook shop'.


I don't know what is the problem. I have viewed the fb policies and I cant see any policies that I am not complying with. I have no way of contacting fb to give me more information of what is going on they just send out a generic message each time which doesn't make sense.


ad cant run.PNG

Shopify Partner
24 1 5

There are two possibilities here:


1) You are indeed violating a rule or two but you don't know exactly which one (in most cases this is the situation)/


2) You are not violating any rules. If you are 100% following the guidelines, then hit the Request Review button and they will manually review your website.

Shopify Partner
1013 44 123

Dear Bbrosen,


Please share your store url or  product page url for which you are doing ads.

Thanks & Regards
MS Web Designer
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