Facebook posts have the wrong copy on them??? anyone know why?

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New Member
17 0 0

Hey guys

When I post a link to one of my products on my shopify store in a facebook post it retrieves a picture and part of the item description.

But for some reason it is adding the description from the wrong item into the facebook post.

It seems that my webpage is somehow putting out the wrong data when facebook goes looking, does anyone have any insight into why this could be.

 

Thanks in advance

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Shopify Staff
Shopify Staff
510 0 79

Hey Dewy, 

I'm Ann, from the team here at Shopify :)

That's strange for sure! In this case, I would recommend trying this Facebook debugging tool. If you pop the link you want to use in there, Facebook will then clear its cache on that link and should then generate the right descriptions.

Give that a try and if that doesn't work then reach out to us here and our team can take a closer look :) 

Have a great one,
Ann

Ann | Social Care @ Shopify 
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