Facebook reporting far more conversions than what is actually occurring on Shopify. Please Help!

Highlighted
Tourist
16 0 0

Please Help!

We have recently started to run ads for our Shopify page. The problem is when I run a conversion campaign, Facebook is reporting far more purchases and revenue than what is actually occurring. I have called Shopify support to make sure everything is set up correctly, and they confirmed that they saw nothing wrong. I have also submitted a ticket or whatever you want to call it, thru Facebook Ads. I am not sure what is the next troubleshooting step, so any help is greatly appreciated.Capture.PNG

0 Likes
Highlighted
Tourist
16 0 0

And why is my Add To Cart firing 3 times?Capture.PNG

0 Likes
Highlighted

Hello imdrew12,
Could you please help me with website URL, so that I can check the code implementations?

Want to modify or incorporate custom changes on store, Hire us
If helpful then please Like and Accept Solution .
Email: pallavi@oscprofessionals.com
Skype : oscprofessionals-87
Whats app
Free Website Review and advice for sale from Shopify Conversion Experts | Shopify Private App | Custom Theme Development | Custom Modifications In To Shopify Theme | Shopify SEO ; Digital Marketing & amp | Site Speed Optimization | Performance Site Audit
0 Likes
Highlighted
Tourist
11 0 1

I would recommend installing accountify to track your profit after FB ad spend. It will link up with your FB account. 

https://apps.shopify.com/accountify

0 Likes
Highlighted

You most likely have your tag installed incorrectly. If it is firing 3 times on add to cart, it is probably firing multiple times on your checkout page as well. How did you install the FB pixel?

Please click the like button if my reply was helpful :)
Founder of PromoPrep - Marketing Calendar Software

Find our marketing calendar app in the Shopify App Store
0 Likes