Facebook tracks a sale which didn't happen

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Hi community,

according to my facebook admanger, we just received a sale for a specific product. Unfortunately, the order won't show up in our Shopify backend, even though it's marked as a sale on facebook.

Can anyone help me out with that one? Tracking should be fine. 

Thanks in advance.

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Go to Events Manager in Facebook, look at the purchase event, and export the CSV file. That will tell you where the event fired.

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