Google Ad Words Disapproval notice - Destination Not Working

Donna_Busby
New Member
4 0 0

Hi

Has anyone had this problem or know what can be done about it? My ad hasn't ran in 10 days because I am constantly getting a disapproval notice saying Destination not working - even though my web address is correct and is working fine. Google say it is to do with a server glitch on Shopify.. so there is absolutely nothing I can do but resubmit my ad every time but by the time they reapprove it, it has been disapproved again for the same reason... frustrating to say the least!

Please help!

Donna

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Savannah_F
Shopify Staff
Shopify Staff
537 0 92

Hey, Donna!

So sorry to hear that you're having issues with those ads. In the past, I've seen this error because the store URL was entered as http instead of https. If that's not the case, please don't hesitate to let me know and I'll reach out via email (as we'll be discussing account sensitive information). 

Happy selling!
Savannah 

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Hi Donna, still having issues with this? It should be a simple fix. Share the exact ad URL you're using for the disapproved versions.

Run Google Shopping ads? Get the free definitive guide to Google Shopping for Shopify (no optin required): https://www.digitaldarts.com.au/google-shopping
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Hi Dona:

We are Adwords experts recognized by Google as Premier Google Partners. 

(our app: https://apps.shopify.com/cleverppc)

If you want us to help you with this issue just ask us!

Rodrigo Munoz

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Olivia5
New Member
2 0 0

Hi Savannah, 

Were you able to resolve the issue for Donna? I am having the same problem and would really appreciate your help. 

I have checked the link in all the popular browers at it is working fine. The https is also correct. 

Many thanks

Olivia 

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Donna_Busby
New Member
4 0 0

HI Olivia

I just had to keep resubmitting my ad for approval and then it just stopped flagging up! So I never really got to the bottom of it.

Sorry it's not much help, but just make sure to resubmit and then contact Google directly as it was always sorted out much quicker then.

Good luck, 
Donna

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Savannah_F
Shopify Staff
Shopify Staff
537 0 92

Hey there Olivia!

Since you've gone through most of the steps in Google's Destination Troubleshooting, I would recommend request a site review from Google. You can do that here. Please let me know how that goes and if there's anything we can lend a hand with along the way! 

Happy selling,

Savannah | Shopify Guru
support@shopify.com

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Olivia5
New Member
2 0 0

Hi Savannah and Donna, 

 

Thanks for the replies, I've managed to sort everything through the troubleshooting link that you sent me. 

Appreciate the help!

Olivia 

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Jasmine_Ronel
New Member
1 0 0

Hi Olivia,

How did you managed to resolve the issue? I'm having the same problem.

Please Help :)

 

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Jasmine, most common reason is the URL does not exist, meaning there is a 404 error. There should also be no redirects. Visit the URL you want to use in your ad, then copy-and-paste that into your ad.

Run Google Shopping ads? Get the free definitive guide to Google Shopping for Shopify (no optin required): https://www.digitaldarts.com.au/google-shopping
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