Has anyone had this problem or know what can be done about it? My ad hasn't ran in 10 days because I am constantly getting a disapproval notice saying Destination not working - even though my web address is correct and is working fine. Google say it is to do with a server glitch on Shopify.. so there is absolutely nothing I can do but resubmit my ad every time but by the time they reapprove it, it has been disapproved again for the same reason... frustrating to say the least!
So sorry to hear that you're having issues with those ads. In the past, I've seen this error because the store URL was entered as http instead of https. If that's not the case, please don't hesitate to let me know and I'll reach out via email (as we'll be discussing account sensitive information).
Hey there Olivia!
Since you've gone through most of the steps in Google's Destination Troubleshooting, I would recommend request a site review from Google. You can do that here. Please let me know how that goes and if there's anything we can lend a hand with along the way!
Savannah | Shopify Guru
Jasmine, most common reason is the URL does not exist, meaning there is a 404 error. There should also be no redirects. Visit the URL you want to use in your ad, then copy-and-paste that into your ad.