Google Analytics - All conversions attributed to Direct

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Hi,

I'm having issues with the attribution of my conversions in GA. All my conversions are attributed to direct traffic.

I ran a test in Real-time, and I can see that as soon as I click on checkout permalinks, a new session starts as Direct and all information is lost in the process.

I can see that this problem has occurred before but it seems no solution has been found so far : https://community.shopify.com/c/Shopify-Discussion/Problem-with-Google-Analytics-due-to-use-of-cart-...

Can anybody help with this? I contacted the help desk but I think they didn't even understand what I was talking about.

This is very painful as I'm running various campaigns for our client and it's impossible for me to figure out what's working and what's not.

I deleted all the extra snippets I placed in the code (GTM & Optimize) but it hasn't solved the problem.

Thank you for your help guys!

Have a great day.

Thanks,

Laurent.

 

 

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Laurent,

It will be great if you share us your URL, so we can take a look.

 

Regards!

Jose

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Nerds With Attitude | Digital Marketing & Analytics
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Hi Jose,

Sure! Here it is: inelle.co

Thanks again!

Laurent.
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New Member
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Hi Jose,

Sure! Here it is: inelle.co

Thanks again!

Laurent.

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Can you give an example of clicking on "checkout permalinks" (like a URL) where a new session starts as Direct and all information is lost in the process?

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Hi Josh,

Thanks for getting back to me.

When users click "see cart" (voir le panier) or "proceed to purchase" (procéder à l'achat), a new sessions starts as Direct. Therefore the information about where the user comes from is lost.

URL example: https://inelle.co/cart

Does that help?

Screen Shot 2020-08-03 at 10.30.59.png

I

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New Member
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Hi Guys,

Any news regarding this? 

Have a great day.

L.

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@Laurent_strat ,

Nothing weird from the outside. You can contact me by WhatsApp, and I can make some testing.

Regards!

Jose

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