Google Merchant: Initial review pending since over a week

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New Member
2 0 0

Hello people,

we have a 108 products upload on Google Merchant through the Google Shopping app.

Now they are all approved but below it still says: 'Pending initial review' since over a week.
When I look at specific products, it says they are active. Can anyone help? Are we doing something wrong?

We want to use Google Shopping to drive traffic within a Google Shopping campaign.

Thank you already in advance.

All the best,

fabiomakesart

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Shopify Partner
459 10 85

This normally takes between 3 to 5 business days. So most likely you have issues that need resolving.

Go to Google Merchant Center > Products > Diagnostics and check what errors you have, and resolve them.

Make sure you have shipping details added and that your website has a policy page, terms and condition, delivery page, returns page and a contact page with businesses address, telephone, email and contact form.

When you have double checked it all and resolved issues, fill out this form: https://support.google.com/google-ads/contact/processing

Do not fill out the form, without doing the basic checks and ensuring you follow Google policies.

Hope this helps.

I'm a Google Shopping Specialist & a Google Ads Platinum Product Expert (Only a hand full of Platinum experts in the world!)
Need a Premium Data Feed Management Tool? Get in touch. (DIY/Managed)
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New Member
2 0 0

Hi Emmanuel,

 

thank you for the reply.

 

In diagnostics the "gtin" is missing. Since it's our own print-on-demand products, there is no specified gtin. Do you have an idea how to resolve this?

Except that, everything you mentioned is done..

 

Perhaps it's the missing values for the gtin.

 

 

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Shopify Partner
459 10 85

Please note that Google Shopping does not allow drop shipping or print on demand. And goods need to be stocked in your warehouse, reference: https://support.google.com/merchants/answer/6150127#:~:text=Unavailable%20promotions

 

With regards to GTIN, you can create feed rules in Google Merchant center to clear gtin, mpn and brand values and set identifier exists to no

Reference: https://support.google.com/merchants/answer/7450276?hl=en

I'm a Google Shopping Specialist & a Google Ads Platinum Product Expert (Only a hand full of Platinum experts in the world!)
Need a Premium Data Feed Management Tool? Get in touch. (DIY/Managed)
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