Google merchant center Error: Verify that Google can access your images and explorers

[ybaglin1]

Hello

I have a problem with more than half of my articles in Google merchant center. They refused.
The diagnosis says "Verify that Google can access your images and explore them".
I checked with the search console, I have no problem with the robots.txt, nor with the indexing of the product pages.
The most amazing thing is that the images of my products are indexed in google images. The flow to merchant center began a month ago. I have 250 products. I contacted the adwords support by phone, "the only thing you can say is that we could not crawl your images" ok thanks! 

A image with the problem

link image
https://cdn.shopify.com/s/files/1/1073/5682/products/etoilesmenthe.jpg?v=1457103823

link product
http://www.super-bison.com/products/sweat-double-face-etoiles?utm_medium=cpc&utm_source=googleshoppi...

link google image 
https://www.google.fr/search?q=Sweat+Double+Face+Etoiles&tbm=isch&tbo=u&source=univ&sa=X&ved=0ahUKEw...

Do you have an idea of where the problem lies?
Thank you for your help
Yann

[Kerry]

I have the same issue and it's strange because the image URLs they list in "Value in Feed" pulls up fine. Also, other images stored pull up fine but others do not. I even compared a few to check image file sizes and everything is the same.

Hopefully someone has a solution.

Kerry

[ybaglin1]

I solved my problem. It was necessary to add the tag "alt" to the photos of the products that were problem.
Have a great day !

Yann

[Tony_McCreath]

ybaglin. Could you clarify how you fixed things. Maybe with an example of the code before and after.

[ybaglin1]

There was no text description of the image in my "alt" tag. I just added the description of the image.

[Tony_McCreath]

Wow, and that got them approved. Nice to know.

p.s. it's not a tag. It's technically called an alt attribute.

[ybaglin1]

Excuse me, but in French it's tag!

[Tony_McCreath]

Sorry, it's a common mistake people make. A tag looks like this:

Opening Tag: <tag>

Closing Tag: </tag>

Self Closing Tag: <tag />

Tags can contain attributes:

<tag attribute="value" > </tag>

<tag attribute="value" />

In this scenario we have a self closing img tag with a src and an alt attribute:

<img src="..." alt="..." />

http://www.w3schools.com/tags/tag_img.asp