Help! Dead End Setting up Facebook Shop: Merchant Agreement

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Greentree
New Member
1 0 0

Hello

I'm having this exact issue. I've tried all the above and it's not working. I still get the error message when trying to accept the terms. 

 

What else can I do!? 

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Rae
Shopify Staff
Shopify Staff
726 39 225

Hi, @Greentree

Thanks for jumping in. 

Which error message are you receiving? If you can please reply back to me here with a screenshot of this error, I can help take a closer look. 

Talk soon!  

Rae | Social Care @ Shopify 
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junaco
New Member
1 0 0

 

Hi @Rae! I have the exactly same error message when trying to connect Instagram shopping with the new Facebook app. Instagram shopping worked with the old Instagram app perfectly.

I have tried Chrome, Safari, both also in Incognito mode. I checked the Privacy settings as suggested. Also I tried it with the Shopify app on 3 different phones - always the same error message (see attached).

I am really desperate now as Instagram is my main customer channel where most of my traffic comes from. Do you have another idea to make it happen?

Many thanks
Sina

 

Bildschirmfoto 2020-11-01 um 18.10.22.png

 

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Rae
Shopify Staff
Shopify Staff
726 39 225

Hi, @junaco

Thanks for joining this thread and trying some of the troubleshooting steps I shared. I understand how important Instagram is for your business, and I'm happy to help out. 

To confirm, did you have a chance to try this out on an internet connection that you haven't previously used? A different wifi network, or a data connection on a mobile device are both great options. 

I know you mentioned you tried to accept the terms and conditions using the Shopify Mobile app on three different phones. Did you also try this on those same devices while using a supported internet browser, instead of our app? 

Please complete these steps and let me know how it goes! 

Rae | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Heirsfashionco
New Member
2 0 0

Hi Rae,

 

I have the same issue where I cannot accept the merchant terms. 

This is not working for me as I do not know where to go to access safar settings.

Please help! 

thanks

virginia

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Rae
Shopify Staff
Shopify Staff
726 39 225

Hi, @Heirsfashionco

Did you have a chance to try out the steps I previously shared to change the applicable settings on Safari?

For easy reference, you can find these steps here: 

If you're using Safari instead, just follow these steps: 

  1. Open a Safari browser and click 'Safari' on the top menu bar. 
  2. Click 'Preferences'
  3. Open 'Privacy'
  4. Under 'Website tracking' ensure the setting titled 'Prevent cross-site tracking' is not selected. 

Once you've disabled this setting in your browser, please try to connect your Facebook page once again in the'Facebook Shop'  section of your admin by following these steps

This Apple help document also outlines these steps in more detail. 

Let me know how this goes! 

Rae | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Heirsfashionco
New Member
2 0 0

Hi Rae, 

i do not know where to find the safari settings when i open a new tab. 

Sorry stupid question.

 

heirsfashion

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Rae
Shopify Staff
Shopify Staff
726 39 225

Hi, @Heirsfashionco

No problem! 

To clarify, the steps I provided in my above post are the same, regardless of what browser tab you're working in. With this in mind, can you please confirm which specific step you're getting stuck on? If you can share some screenshots showing where you're running into troubles, I can help take a closer look. 

Also, did you have a chance to check out the Apple help document I linked in my previous reply? That has all the steps you'll need to adjust this setting on your end. 

Thanks, 

Rae | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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