Thanks for jumping in.
Which error message are you receiving? If you can please reply back to me here with a screenshot of this error, I can help take a closer look.
Hi @Rae! I have the exactly same error message when trying to connect Instagram shopping with the new Facebook app. Instagram shopping worked with the old Instagram app perfectly.
I have tried Chrome, Safari, both also in Incognito mode. I checked the Privacy settings as suggested. Also I tried it with the Shopify app on 3 different phones - always the same error message (see attached).
I am really desperate now as Instagram is my main customer channel where most of my traffic comes from. Do you have another idea to make it happen?
Thanks for joining this thread and trying some of the troubleshooting steps I shared. I understand how important Instagram is for your business, and I'm happy to help out.
To confirm, did you have a chance to try this out on an internet connection that you haven't previously used? A different wifi network, or a data connection on a mobile device are both great options.
I know you mentioned you tried to accept the terms and conditions using the Shopify Mobile app on three different phones. Did you also try this on those same devices while using a supported internet browser, instead of our app?
Please complete these steps and let me know how it goes!
Did you have a chance to try out the steps I previously shared to change the applicable settings on Safari?
For easy reference, you can find these steps here:
If you're using Safari instead, just follow these steps:
- Open a Safari browser and click 'Safari' on the top menu bar.
- Click 'Preferences'.
- Open 'Privacy'.
- Under 'Website tracking' ensure the setting titled 'Prevent cross-site tracking' is not selected.
Once you've disabled this setting in your browser, please try to connect your Facebook page once again in the'Facebook Shop' section of your admin by following these steps.
This Apple help document also outlines these steps in more detail.
Let me know how this goes!
To clarify, the steps I provided in my above post are the same, regardless of what browser tab you're working in. With this in mind, can you please confirm which specific step you're getting stuck on? If you can share some screenshots showing where you're running into troubles, I can help take a closer look.
Also, did you have a chance to check out the Apple help document I linked in my previous reply? That has all the steps you'll need to adjust this setting on your end.