I cannot buy a domain name

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New Member
1 0 0

Been trying for over 1 hour to buy a domain name, keep getting the message ''error please try again''

- yes all the credentials are correct

- yes there is a space between my zip/postal code

- yes I copy pasted the address from google

 

anyone any ideas how to buy a domain name ?

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Shopify Partner
5 0 0

Try another browser? Buy it from other registrar?

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Shopify Staff
Shopify Staff
433 35 57

Hey, @Intercent!

Ash here from the Shopify team. Welcome to the Shopify Community! 

I'm sorry to hear you're having issues purchasing a domain through Shopify. I'm happy to help out with this! To help me understand the problem in full, could you please send me a screenshot of the error you're receiving? Additionally, I have some steps I'd like you to try. After completing these steps, please go ahead and try purchasing the domain again, and then reply back here and let me know the results. Here are the steps: 

  • Check your browser for any available updates and complete them if able
  • Clear your browsers cache and cookies (https://kb.iu.edu/d/ahic)
  • Access your shop in a private / incognito browsing session and try again
  • Try in an alternate browser and complete the above steps again
  • Try on an alternate device and complete the above steps again

I hope this helps, and I look forward to hearing back with your results. 

Ash | Social Care @ Shopify 
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