Index problem with my top of page

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I just have launched my pages a week ago(

and I tried to send xml file to Search console to be fetched several times ,but it shows: couldn`t fetched.

I assume this is because robots.txt status is disallowed.(

However, shopify support says you cannot edit robots.txt status.

this topic says need new primary domain to be crawled by google:

Is there any other way to crawled by google?

or Is there any other cause to prevent my pages from google crawling?



488 19 57

Hi @hafuuu 

As you said, the reason is your robot.txt file disallows Google bots so that bots can not visit your URLs and as a result, your pages don't get indexed.

To solve this issue you should change your robot.txt to allow status. Also, this guide: How to get your online shop on Google would help your pages get indexed more quickly.

Hope it helps!

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Hi @hafuuu

I checked your robots.txt file and there is nothing wrong with it. The XML file is not disallowed in your robots.txt file. All those disallowed URLs in your robots.txt are correct as it should be (since Google would not index pages like Orders, Cart, Account, or Collection search pages like /*/collections/*%2B*

Screenshot (48).png

Plus, how did you send your XML file to Google Search Console? There are two options when it comes to submitting XML files: 


  • Domain - Registering your store’s entire domain means that Google will be tracking data from all URLs on your website. This includes all subdomains (m. // www. // etc.) and all protocols (http // https // etc.)
  • URL Prefix - Registering a URL prefix means that Google will be tracking data on just this one specific URL. No different subdomains or protocols will be tracked, meaning that you can track, for instance, your blog separately from the rest of your site.

-> Usually, you’ll want to go with domain to ensure that every single one of your pages is indexed by Google.



Check out this video tutorial to see if there are any steps you're missing. And if possible, I'd advise you buy your own domain instead of using the default since your domain won't have any authority and it'll be difficult when you need your pages to get ranked. 

Anyhoo, let me know if my answer if of any help with a thumb up, or like  


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Community Moderator
Community Moderator
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Just a quick update about the robot.txt file that was referenced in this post. As of today, June 21st, 2021, we have launched the ability to edit the robot.txt file to give merchants more control over the information that is crawled by search engines. You can learn more about how to edit your robot.txt file through our community post here

If you have any questions about the new feature, please do not hesitate to create a new post under our "Techincal QA" board.

Trevor | Community Moderator @ Shopify 
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