Marketing Settings Do Not Display Pixel Option

KanvesShop
New Member
2 0 0

I know the process has changed for adding Pixels to your Facebook account, from my research the process before was ALOT easier, I guess you could just paste the pixel into the pixel bar. Now there is a little process with it, but after watching walk throughs your supposed to go to Online Store > Preferences > Facebook Pixel > Set Up Facebook > From there your supposed to set up everything that it tells you to set up. My problem comes after everything is set up. I got my pixel set up on Facebook Business Manager and everything I am supposed to have an option under Marketing Settings > Pixel Tracking for some reason I do not have the Pixel Tracking option under Marketing Settings. Can someone explain why this is and how I fix it? I do not know where to add my Pixel.

 

Shopify.PNG

0 Likes
pvoulg
Shopify Partner
150 25 42

Hi @KanvesShop

Here is the most up-to-date setup process for the new Facebook Sales channel/pixel tracking. If you follow these instructions and something's missing from the steps you should be taking, then I suggest that you contact the support team so they can figure out what's wrong.

Panos Voulgaris
Creative director / Partner @ MALVI
Founder @ function( )
0 Likes
KanvesShop
New Member
2 0 0
Yeah that's the process I tried to follow, looks like I need to contact the support team
0 Likes
RagulBala
New Member
2 0 1

Yeah. I am also facing the same issue Display pixel option is not showing under Marketing settings right now. Please guide me if any one know about this.

0 Likes