Merchant Center account suspended - Help... 😱😥

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New Member
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Hi, my GMC account was suspended. I've tried my best to fix it but I failed. Could you please help me?

The last email (1 hour ago) I received told me 

It has come to our attention that your Google Merchant Center account doesn't comply with our Program Policies, therefore your account will continue to be disabled.
This is our final decision. You do not need to submit your application again.

According to the account suspension policy, the account may be permanently disabled if the violation is serious. If this happens, all ads in your suspended account will stop running and we will no longer accept any ads you submit. In addition, all related accounts may be affected by this, and your newly opened account may also be automatically disabled at the time of setup.

The Penultimate email (Around 2 hours before the last email) is :

The requested Shopping Ads Policy review of your Merchant Center account has been completed. To identify the current enforcement status of your Merchant Center account, visit the Diagnostics page in Merchant Center.

Your Merchant Center account is in violation of the following policies:

Misrepresentation of self or product (Untrustworthy promotions)

UNTRUSTWORTHY PROMOTIONS (MISREPRESENTATION OF SELF OR PRODUCT)

Do I have any chance to get my account back?

My MC account still have Application review button and it's seems available. 

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New Member
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Hi Astha, 

 

I was informed that my google merchant account is being suspended due to lack of insufficient contact information, do u by any chance know how should i fix this? i know the information is pretty straight forward, but i would like to know where should i go to double check &fill in this missing information? Is it under tools- business information in the merchant center account? 

 

Thanks !

S

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@shellylimewate this refers to the contact information on your website, not in merchant centre.  Just having a contact form is not enough, you have to have either a telephone number or email address visible on the site.  See here: https://support.google.com/merchants/answer/6363310?hl=en-GB

Hope that helps.

Sara

Specialising in Google Shopping for Shopify stores.
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New Member
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I have This issues

Account suspended due to policy violation: Misrepresentation of self or product (Untrustworthy promotions)

 

I need Help Please

My Website is  https://dailyshopdeal.shop

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Tourist
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Did you guys ever get this resolved?  We just recently got the same suspension.  Seems like a lot of merchants are getting this since March.

Misrepresentation of self or product (Untrustworthy promotions)

 

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New Member
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did you guys got this resolved this is really killing our business at this time please help this is serious

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Tourist
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seems like this is happening with so many merchants since late March.  No luck yet.  I see a lot of people posting on the Google forums about it, then Google will delete their posts quickly.   No idea why during this crisis Google would start doing this.   Here's my theory:  they are trying to kill small business and to consolidate into big businesses.  What a perfect opportunity to do that during the crisis....

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