Multiple pixels and other pixel woes

New Member
1 0 0

I pasted the pixel code from FB into my Shopify's Facebook Pixel field. However, afterward, I could not verify the pixel in FB's ad manager. So I installed Chrome's Facebook Pixel Helper extension to verify it was working correctly. I see this:

The two menus expanded:


Am I supposed to remove the Conversion Pixel? (I don't know why it's there in the first place).

Is there something wrong with the Facebook Pixel itself--the one on the bottom?

I'm new to this and am unsure if I can continue with the FB ad campaign if the pixel isn't properly installed.

Thanks for any help!

Shopify Partner
55 0 1

Hey N;

Yes. You need to remove the old pixels and ensure your site is CLEAN before re-installing the new one. 

I made an entire YouTube video on how the Pixel works in 2017. Watch it here -

If you need any help removing and reinstalling and conducting an audit to ensure that everything is nice and Kosher, please reach out to me at - More than happy to help.

All the best,

Uri W.