Hi, wondering if anyone can help me..
I’m trying to link my Facebook pixel to my Shopify store. When I go onto online store > preferences > Facebook > there is no option for me to input the pixel ID? It only has options for me to connect my Facebook account to ad manager and business manager which doesn’t connect properly anyway.
No one else seems to have this issue online and it’s so frustrating, I’ve spend a whole day trying to figure it out
Thanks for getting back to me. I’m struggling to even set up my Facebook account. I have my personal Facebook, then my business page and then I have my business Instagram which I think is linked to the business Facebook page. At the moment I can’t select the customer tracking option yet.
are you able to see the " customer tracking" option when u goto preferences-set up facebook?
u will be able to fix this issue with that option
u need to make one business account, ad manager,facebook page for ur store, then facebook pixel for that ad manager. u can see all these things on ur business manager if u have done that , this way u can make sure if u have done everything properly or not. you can contact me anytime if u need any assistance
I'm still having no luck
Is there away to just completely start from scratch? I'm so confused and feel like I'm not getting anywhere
I used to see a text field box next to the "Facebook Pixel" under online store/Preferences, where Facebook guide is saying I should enter my FB pixel.
However I don't see that text field any more, instead I see a button to "setup facebook" (see below), which is taking me through a process which feels like duplicating what I've done in FB ad manager.
Has the way to enter FB pixel in shopify changed? If so, how do I enter the pixel id in shopify without going through the process of setting up facebook in shopify?
Thanks for your help.