Problems with Pixel

New Member
1 0 0

Hi,

We have a pixel helper widget and we’ve been running ads on the same ads manager for over a year now. Recently we noticed that pixel helper does not detect the pixel on certain pages; add to cart, initiate check out, purchase

When we go back to Facebook ads manager, we see that the pixel is fired and events are counted but not at campaign level. So live campaigns are not showing any purchase or initiate checkout results even though pixel fires are counted under pixel analytics.

Thanks in advance.

0 Likes