Products not showing up in Google Shopping

Tourist
4 0 0

Same issue....

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Excursionist
21 2 4

@hardwaretools  It seems I got it working.

 

Make sure you have no feed issues in the Diagnostics tabs first of all.  Make sure also that you have filled at the minimum required fields for all your products. 

I had to use Shopify's Google Shopping app to manually set the availability of all products that I wanted to show on Google Shopping.  I then had to use the same app to enter as much of the product data that I could.

 

I fixed mine and then started to get clicks, but not many.

 

So at least I know it works.

I actually wrote a blog article about this for the company I work for.  Hopefully it may give you some tips.  It's based on what I learnt and general research.

https://www.aware.co.th/how-to-get-your-products-on-google-shopping-ads-for-free/

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Tourist
7 0 2

i'm having the same issue. did you figure out?

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Excursionist
21 2 4

@Qoo99 I made sure all my data was accurate and in the format that Google wanted.

I did that using the Google Shopping Shopify app and edited each product individually.  I also set the respective products availability on Shopify so that they were available on Google Shopping.

Inside Google Merchant Center I also created a supplementary feed that was used along with the feed generated by Shopify's app to add missing values and set the Identifier Exists flag.

Since then, no issues in the Diagnostics tab of Google Merchant Centre and it shows that I am getting clicks as well.  Not many, but some. 

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Tourist
7 0 2
Hi Ian,
Thank you for the message. Can you let me know how are you able to link
the supplementary feed to the primary feed from Shopify Google Shopping
App? My item IDss in google shopping are showing different ( for example,
id in google shopping: shopify_US_4623347318880_32263160430688) then my
SKU on Shopify (my sku: 2OS12345). Thank you.
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Excursionist
21 2 4

Hello @Qoo99 

I'm not an expert at this by any means.

 

All I did was first install the Google Shopping Shopify app and then follow the steps to create a Merchant Centre account and submit products to Google.  Once Google reviewed them all, which can take up to 3 days, I then went to the Diagnostics tab to see if there were any errors with the feed.

For me Google wanted GTIN numbers or UPCs, which our products don't have.  So, inside Google Merchant Centre I went to Products > Feeds > ADD SUPPLEMENTAL FEED and followed the steps to create a supplemental feed from a Google Sheets spreadsheet that I would host on Google Drive and from which Google would regularly check data from and update on Google Shopping.

I then had to format the Google Sheet with the following fields:

Title - Product Title
ID - Shopify ID
Identifier Exists - I had to set this to NO to make Google Shopping happy
Brand
Gender

To get the correct Shopify IDs to fill in I had to first, inside Shopify, set all the products I wanted to show on Google Shopping to be available on the Google Shopping channel.  I then filtered all products by availability, so that I only selected those that I had set to be on Google Shopping.  I then downloaded that product data from Shopify as a spreadsheet.

You need to put the shopify_US_xxxxxx ID number under the ID column of your supplemental feed.  The SKU and ID are not the same.  So they will be different.  The SKU is the product ID in terms of your company and the ID is the ID of the product for Shopify and how Shopify keeps track of the products you create in your store.

Another thing to remember is that inside Shopify, when you go to All Products and edit a single product, with the Google Shopping Shopify app installed, you click More Actions > Google Shopping fields and then you fill out the required Google Shopping fields.  It's best to fill out as much as you can that's applicable to your product.

Once filled out, click Save and then wait for Google Shopping to update itself (you can check inside Google Merchant Center - it usually takes around 24 hours to update).

Not sure if this helped or not!  Like I said, I'm no expert, but let me know if you need anything else and I will try to help out.

Regards.

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Tourist
7 0 2
Hi Ian,
Thank you so much for the in-depth information. This definitely helps.
I think what I'm missing is the supplement feed: shopify_US_xxxxxx ID to
SKU/MPN/UPC part. I will give that a try.

Regards,
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Excursionist
21 2 4

@Qoo99 wrote:
Hi Ian,
Thank you so much for the in-depth information. This definitely helps.
I think what I'm missing is the supplement feed: shopify_US_xxxxxx ID to
SKU/MPN/UPC part. I will give that a try.

Regards,

Hello @Qoo99 

Make sure you have installed the Shopify Google Shopping app to your store and followed the steps to set up an account with Google Merchant Center and submit your products to there.

To submit your products, go to your products list, select the ones you want to add to Google Shopping and then set the available channel to be Google Shopping and save changes.

Then, filter you products to show only those available on Google Shopping.  Open each of those products in a separate website tab and go to More Actions > Google Shopping Fields and fill out as much information as you can.  If your product doesn't have an MPN or GTIN then make sure Custom Product is checked.

Save all changes and follow the same process for all the other products you want to put on Google Shopping.

Then, after around 48 hours (after the initial 3 days Google takes to review your shopping feed), log in to Google Merchant Center and click Diagnostics and see if there are any errors.

If so, post a screenshot here and I'll try to help out.

Regards.

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New Member
2 0 0

Did you solve it? I have this problem too

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Shopify Partner
370 8 62

I just want to reply to this as the original post I made was half a year ago which is no longer valid. Because technology, policies, and features change. It is recommended to not ask questions on old topics, even if its just 6 months. This to avoid having users get misinformation. If you want to ask a question on existing topics, my recommendations is to do this if the original question is no more then 1 month old. Please note this is my personal recommendation.

I would edit my post, but it seems Shopify has a limit to how far back you can edit a post.

 

So for people interested in knowing the new changes: https://feedarmy.com/kb/unpaid-shopping-listings-on-google-search/

 

I'm a Google Shopping Specialist & a Google Ads Platinum Product Expert (Only a hand full of Platinum experts in the world!)
Need a Premium Data Feed Management Tool? Get in touch. (DIY/Managed)
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